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Om man frågar får man svar: Två öppningsrutiner för SOS-ärenden och deras konsekvenser för samtalens inledning
Mälardalen University, Sweden.
Linköping University, Department of Social and Welfare Studies, Learning, Aesthetics, Natural science. Linköping University, Faculty of Educational Sciences. (Pedagogiskt arbete, Educational practice)ORCID iD: 0000-0002-2314-4942
Linköping University, Department of Behavioural Sciences and Learning, Education and Sociology. Linköping University, Faculty of Arts and Sciences.
Linköping University, The Tema Institute, Department of Child Studies. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-7021-5072
2012 (Swedish)In: Språk & Stil, ISSN 1101-1165, Vol. 22, no 2, 127-152 p.Article in journal (Refereed) Published
Abstract [en]

This is a conversation analytic study examining how two ways of answering emergency calls have different implications and consequences for the ensuing interaction. In an older corpus of 22 calls to a Swedish emergency center, the calls were routinely answered with an identification phrase “ninety thousand” (i.e. the telephone number 90 000) or “SOS ninety thousand”, whereas the 52 calls in a recently collected corpus are routinely answered with an identification phrase followed by a question, taking the format “SOS 1-1-2, what has occurred?” The analysis shows how the different answering formats affect what is being brought up at different sequential positions during call beginnings, and also how the standardized relational pair of “help provider” and “help seeker”, each with its respective rights and obligations, is constructed. The article concludes with a discussion of the benefits of the latter way of answering emergency calls, arguing that it helps making the distribution of responsibilities among the interactants clear, and that it allows for a truncation of an unnecessary sequence. In this way, the latter format enhances topical progression and promotes institutional relevance.

Place, publisher, year, edition, pages
Uppsala: Adolf Noreen-sällskapet för svensk språk- och stilforskning , 2012. Vol. 22, no 2, 127-152 p.
Keyword [en]
conversation analysis; ethnomethodology; emergency calls; institutional interaction; opening sequence; SOS Alarm
National Category
Languages and Literature Sociology
URN: urn:nbn:se:liu:diva-85619OAI: diva2:572041
Riksbankens Jubileumsfond, P2007-0837:IE
Available from: 2012-11-26 Created: 2012-11-26 Last updated: 2016-05-04

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Cromdal, JakobPersson Thunqvist, DanielOsvaldsson, Karin
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Learning, Aesthetics, Natural scienceFaculty of Educational SciencesEducation and SociologyFaculty of Arts and SciencesDepartment of Child Studies
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