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Understanding Visualisation Practices: A distributed cognition perspective
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology. (MDA / IxS)
2012 (English)In: Service Design with Theory: Discussions on Change, Value and Methods / [ed] Satu Miettinen & Anu Valtonen, Vantaa, Finland: Lapland University Press , 2012, 1, 197-208 p.Chapter in book (Other academic)
Abstract [en]

The book presents discussions and debates from three distinct areas of service design research: societal change, value co-creation and development of service design. User participation can change society, and service design can contribute to this change. The service design approach provides tools for engaging the citizen and policy design. Service design plays a role in value co-creation and innovation processes. This role is more strategic than it is merely operative. Service design is establishing itself as a discipline. This debate includes a strong multi-disciplinary approach and the research and development of service design methods. The book includes chapters from top service design authors (Daniela Sangiorgi, Stefan Holmlid, Andy Polaine, Nicola Morelli etc.) and interesting case studies (Arne Van Oosterom and Tim Schuurman from Designthinkers and Erik Widmark and Emma Johansson from Transformator etc.) from design consultancies and researchers.

Place, publisher, year, edition, pages
Vantaa, Finland: Lapland University Press , 2012, 1. 197-208 p.
Keyword [en]
service, service design, distributed cognition, external representations, services as systems, visualisations
Keyword [sv]
service, service design, teori, delaktiggörande, sociala innovationer, användarcentrerad design
National Category
Design Psychology
URN: urn:nbn:se:liu:diva-85950ISBN: 978-952-484-551-9ISBN: 978-952-484-587-8OAI: diva2:574208
Available from: 2012-12-04 Created: 2012-12-04 Last updated: 2014-12-05Bibliographically approved

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