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How Uncertainty is Perceived and Managed in Design by PSS Providers?: Relation of PSS types Provided
Linköping University, Department of Management and Engineering. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering. Linköping University, The Institute of Technology.
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
2012 (English)In: The Philosopher's Stone for Sustainability: Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th - 9th, 2012 / [ed] Yoshiki Shimomura, Koji Kimita, Springer Berlin/Heidelberg, 2012, , 91-96 p.91-96 p.Conference paper, Published paper (Refereed)
Abstract [en]

This paper gives new insight into how PSS providers perceive and react to different types of uncertainties regarding PSS in their planning, design, and development through an interview study. The companies were found to be most concerned about Market Uncertainty, Supplier Coordination Uncertainty, and Uncertainty of Innovative Services, in this order. The uncertainty types perceived as opportunity by a greater number of firms were Market Uncertainty, Environment Uncertainty, and Uncertainty of Product Functioning. Furthermore, the companies that offer Use-Oriented Service or Result-Oriented Service seemed to perceive lower risks than those offering only Product-Oriented Service.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2012. , 91-96 p.91-96 p.
Keyword [en]
Risk, Opportunity, Reliability, Planning, Development
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-86057DOI: 10.1007/978-3-642-32847-3_15ISBN: 978-3-642-32846-6 (print)ISBN: 978-3-642-32847-3 (print)OAI: oai:DiVA.org:liu-86057DiVA: diva2:574826
Conference
4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th - 9th, 2012
Available from: 2012-12-06 Created: 2012-12-06 Last updated: 2015-06-02Bibliographically approved

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Sakao, Tomohiko

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
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Language
  • de-DE
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  • nn-NB
  • sv-SE
  • Other locale
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Output format
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