How Uncertainty is Perceived and Managed in Design by PSS Providers?: Relation of PSS types Provided
2012 (English)In: The Philosopher's Stone for Sustainability: Proceedings of the 4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th - 9th, 2012 / [ed] Yoshiki Shimomura, Koji Kimita, Springer Berlin/Heidelberg, 2012, , 91-96 p.91-96 p.Conference paper (Refereed)
This paper gives new insight into how PSS providers perceive and react to different types of uncertainties regarding PSS in their planning, design, and development through an interview study. The companies were found to be most concerned about Market Uncertainty, Supplier Coordination Uncertainty, and Uncertainty of Innovative Services, in this order. The uncertainty types perceived as opportunity by a greater number of firms were Market Uncertainty, Environment Uncertainty, and Uncertainty of Product Functioning. Furthermore, the companies that offer Use-Oriented Service or Result-Oriented Service seemed to perceive lower risks than those offering only Product-Oriented Service.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2012. , 91-96 p.91-96 p.
Risk, Opportunity, Reliability, Planning, Development
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-86057DOI: 10.1007/978-3-642-32847-3_15ISBN: 978-3-642-32846-6 (print)ISBN: 978-3-642-32847-3 (online)OAI: oai:DiVA.org:liu-86057DiVA: diva2:574826
4th CIRP International Conference on Industrial Product-Service Systems, Tokyo, Japan, November 8th - 9th, 2012