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Public e-services in 3D: Conceptualizing public e-services in three dimensions
Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-4735-8697
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
2012 (English)Conference paper, Published paper (Other academic)
Abstract [en]

This paper is conceptual and presents efforts to understand e-services in the public sector domain by decomposing the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a three-dimensional model, these dimensions are discussed in a number of combinations, illustrating that most scholars in the e-government field fail to describe more than one or two of these dimensions, omitting important aspects of public e-services. In order to better describe and understand the complexity of governmentally supplied e-services it is argued that researchers need to adopt a three-dimensional view on public e-services.  

Place, publisher, year, edition, pages
2012.
Keyword [en]
e-government, e-services, public sector organizations, public services, information systems
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-86598OAI: oai:DiVA.org:liu-86598DiVA: diva2:579255
Conference
9th Scandinavian Workshop on E-Government, February 9-10, 2012, Copenhagen, Denmark
Available from: 2012-12-19 Created: 2012-12-19 Last updated: 2014-12-19

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Lindgren, IdaJansson, Gabriella

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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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  • text
  • asciidoc
  • rtf