Public e-services in 3D: Conceptualizing public e-services in three dimensions
2012 (English)Conference paper (Other academic)
This paper is conceptual and presents efforts to understand e-services in the public sector domain by decomposing the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a three-dimensional model, these dimensions are discussed in a number of combinations, illustrating that most scholars in the e-government field fail to describe more than one or two of these dimensions, omitting important aspects of public e-services. In order to better describe and understand the complexity of governmentally supplied e-services it is argued that researchers need to adopt a three-dimensional view on public e-services.
Place, publisher, year, edition, pages
e-government, e-services, public sector organizations, public services, information systems
Information Systems, Social aspects
IdentifiersURN: urn:nbn:se:liu:diva-86598OAI: oai:DiVA.org:liu-86598DiVA: diva2:579255
9th Scandinavian Workshop on E-Government, February 9-10, 2012, Copenhagen, Denmark