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Towards a Conceptual Framework for Identifying Public e-Service Stakeholders: On Where to Start Looking
Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-4735-8697
2012 (English)In: Electronic Government and Electronic Participation. Joint Proceedings of Ongoing Research and Projects of IFIP EGOV and IFIP ePart 2012 / [ed] Scholl, H. J. et al. (Eds.), Linz: TRAUNER Verlag, 2012, 175-183 p.Conference paper (Other academic)
Abstract [en]

Identifying internal, as well as external, stakeholders is crucial for gaining access to knowledge and information needed for public e-service development and implementation. This paper presents the motivation and starting point of on-going research aimed to sketch a broad conceptual framework with which public e-service stakeholders can be usefully identified and characterized. Based on literature on stakeholder theory in e-government research, three general public e-service characteristics, and a discussion on two stakeholder typologies, the foundation of a wider conceptual framework for understanding public e-service stakeholders is laid.

Place, publisher, year, edition, pages
Linz: TRAUNER Verlag, 2012. 175-183 p.
Keyword [en]
e-government, e-services, public sector, stakeholders
National Category
Information Systems, Social aspects
URN: urn:nbn:se:liu:diva-86600ISBN: 978-3-99033-032-6OAI: diva2:579275
IFIP EGOV and IFIP ePart 2012, 3-6 September, Kristiansand, Norway
Available from: 2012-12-19 Created: 2012-12-19 Last updated: 2014-12-19

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Lindgren, Ida
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