Managing change in performance measures: a case study on practice and challenges
(English)Manuscript (preprint) (Other academic)
The purpose of this paper is to outline how a large manufacturing organisation handles change in its performance measurement system (PMS) and the challenges associated with it. The empirics presented have been collected through a case study. The findings display that the organisation deploys two processes for handling change, one with the starting point in the business plan and the other within an operational development program. Several challenges are highlighted relating to the IT-system, culture and involvement. The paper concludes that even though the processes are theoretically sound, the scarcity of time and focus in practice derail their purposes.
Performance measures, updating performance measures, performance measures in change
IdentifiersURN: urn:nbn:se:liu:diva-87700OAI: oai:DiVA.org:liu-87700DiVA: diva2:599728
This paper was presented at the 4th Production and Operations Management World / 19th EurOMA Conference, 2-4 July, 2012, Amsterdam, The Netherlands2013-01-222013-01-222013-01-22