Performance measurement at Nordic companies
2000 (English)In: European Management Journal, ISSN 0263-2373, Vol. 18, no 1, 113-127 p.Article in journal (Refereed) Published
During the past decade there have been considerable changes in methods of management control. To a considerable degree, these changes are due to growing globalization and stiffening competition. In the face of these new challenges, there has been serious dissatisfaction with traditional methods of management control. In the Nordic countries there has been a particular interest in ways to improve performance measurement, especially the Balanced Scorecard. At present, however, our knowledge about how Nordic companies design and use systems of performance measurement is limited. In view of this situation, a questionnaire-based study was conducted. Performance measurement was examined in the following dimensions: (1) structure; (2) processes; (3) use; and (4) benefits and shortcomings. The use of three well-known models of performance measurement was also studied. Responses to the questionnaire were submitted by 236 business units, which belong to major corporate groups in the Nordic countries. The findings show that performance measurement is relatively well developed in the Nordic countries, and that the benefits are perceived as outweighing the shortcomings.
Place, publisher, year, edition, pages
2000. Vol. 18, no 1, 113-127 p.
Economics and Business
IdentifiersURN: urn:nbn:se:liu:diva-87744DOI: 10.1016/S0263-2373(99)00074-2OAI: oai:DiVA.org:liu-87744DiVA: diva2:599869