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Increasing the bandwidth in telework control
Linköping University, Department of Computer and Information Science, EISLAB - Economic Information Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, EISLAB - Economic Information Systems. Linköping University, The Institute of Technology.
2000 (English)In: Procedings from the 5th International Telework Workshop, 2000 / [ed] Jackson, P., Rapp, B., 2000Conference paper, Published paper (Other academic)
Abstract [en]

Introducing telework represents a change in an organization's structure that will influence the actions of the teleworkers, compared to a traditional work situation. In most telework cases, their work will involve some information-providing activities. We here focus especially on asynchronus information sharing, such as recording information about customer contacts or equipment failure for future use by colleagues who are located at other sited. How can management-control practices be developed that encourage employees to perform such activities in the best interest of the organization? Based on literature about control, information provision, and decentralized organizations, we propose that management will have to introduce changes in controls together with telework arrangements. For signs if this has taken place we turn to four case studies published at Linköping University and find indications of some such changes, but also of control practices that may have been dysfunctional.

Place, publisher, year, edition, pages
2000.
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-88798OAI: oai:DiVA.org:liu-88798DiVA: diva2:606242
Conference
5th International Telework Workshop, 28th of August to September 1st, Stockholm, Sweden
Available from: 2013-02-18 Created: 2013-02-18 Last updated: 2013-02-18
In thesis
1. Organizational information provision: managing mandatory and discretionary utilization of information technology
Open this publication in new window or tab >>Organizational information provision: managing mandatory and discretionary utilization of information technology
2001 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This dissertation focuses on the organizational units that participate in the operation of shared information systems - and especially how the codification responsibilities (information creation, collection and recording) are described in the governance models: who are supposed to perform these activities and how are they promoted or hampered by the management control systems?

The IT governance model describes the patterns of authority for key IT activities in an organization, which are allocated to different stakeholders to assure that the IT resources are managed and utilized to support the organization's strategies and goals.

Altogether, primary data has been compiled in eight case studies and one brief telephone survey. In addition, three previous case studies (produced by other researchers) have been used as secondary data.

The findings indicate that technical responsibilities typically are addressed and managed in the IT governance models, but that the using departments' responsibilities in the operation rarely are described. Information collection and recording activities therefore risk to be left unmanaged from an information systems perspective.

The thesis proposes that an information sourcing responsibility may be included in the IT governance models and that the management control systems can be redesigned to promote mandatory or discretionary information compilation and recording, such that the shared information systems produce the anticipated outcome.

Place, publisher, year, edition, pages
Linköping: Linköpings universitet, 2001. 57 p.
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 720
National Category
Computer Science
Identifiers
urn:nbn:se:liu:diva-35602 (URN)27907 (Local ID)91-7373-126-9 (ISBN)27907 (Archive number)27907 (OAI)
Public defence
2001-12-12, Visionen, Hus B, Linköpings universitet, Linköping, 10:15 (Swedish)
Note

The five papers are included as chapters 3-7 in the printed thesis.

Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2013-02-18

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Petri, Carl-JohanOlve, Nils-Göran

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CiteExportLink to record
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