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Managing geographically dispersed data acquisition
Linköping University, Department of Computer and Information Science, EISLAB - Economic Information Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, EISLAB - Economic Information Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, EISLAB - Economic Information Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Computer and Information Science, EISLAB - Economic Information Systems. Linköping University, The Institute of Technology.
2001 (English)In: Proceedings of the 8th International Assembly on New Ways to Work, 2001Conference paper, Published paper (Other academic)
Abstract [en]

Supported by a global information- and communication infrastructure, the DHL trace-agent in Ljusdal (Sweden) can locate disappeared parcels anywhere in DHL’s global distribution system. Systematic information acquisition is a prerequisite for such space independent tracing, mandating that every parcel is manually scanned or documented in every step through out the distribution process – from pick up to delivery. In this case study we show that this seemingly simple, but fundamental, data acquisition task is more dependent on management principles than technological solutions. DHL has designed structure and procedures, as well as developed a supporting culture, which mandates data entry. This case thus illustrates the importance of systematic data acquisition and the role of the management principles in use governing organizational information gathering.

Place, publisher, year, edition, pages
2001.
Keyword [en]
knowledge management, information provision, codification strategy, performance measurement, discretionary data entry, mandatory data entry
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:liu:diva-88924OAI: oai:DiVA.org:liu-88924DiVA: diva2:606297
Conference
8th International Assembly on New Ways to Work, Helsinki, Finland 2001
Available from: 2013-02-18 Created: 2013-02-18 Last updated: 2013-02-21
In thesis
1. Organizational information provision: managing mandatory and discretionary utilization of information technology
Open this publication in new window or tab >>Organizational information provision: managing mandatory and discretionary utilization of information technology
2001 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This dissertation focuses on the organizational units that participate in the operation of shared information systems - and especially how the codification responsibilities (information creation, collection and recording) are described in the governance models: who are supposed to perform these activities and how are they promoted or hampered by the management control systems?

The IT governance model describes the patterns of authority for key IT activities in an organization, which are allocated to different stakeholders to assure that the IT resources are managed and utilized to support the organization's strategies and goals.

Altogether, primary data has been compiled in eight case studies and one brief telephone survey. In addition, three previous case studies (produced by other researchers) have been used as secondary data.

The findings indicate that technical responsibilities typically are addressed and managed in the IT governance models, but that the using departments' responsibilities in the operation rarely are described. Information collection and recording activities therefore risk to be left unmanaged from an information systems perspective.

The thesis proposes that an information sourcing responsibility may be included in the IT governance models and that the management control systems can be redesigned to promote mandatory or discretionary information compilation and recording, such that the shared information systems produce the anticipated outcome.

Place, publisher, year, edition, pages
Linköping: Linköpings universitet, 2001. 57 p.
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 720
National Category
Computer Science
Identifiers
urn:nbn:se:liu:diva-35602 (URN)27907 (Local ID)91-7373-126-9 (ISBN)27907 (Archive number)27907 (OAI)
Public defence
2001-12-12, Visionen, Hus B, Linköpings universitet, Linköping, 10:15 (Swedish)
Note

The five papers are included as chapters 3-7 in the printed thesis.

Available from: 2009-10-10 Created: 2009-10-10 Last updated: 2013-02-18

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Petri, Carl-JohanMoberg, AnnaRapp, BirgerStoltz, Charlotte

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CiteExportLink to record
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