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Organizational Readiness in Six Sigma Projects
MBA ProMA, Industrail Marketing, IEI. (Internationalization)
Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology. (Internationalization, MBA ProMA)
Linköping University, Department of Management and Engineering, Industrial Marketing and Industrial Economics. Linköping University, The Institute of Technology. (Internationalization)
Dept. of Industrial Engineering, Azad University, Iran.
2012 (English)Conference paper, Published paper (Other academic)
Abstract [en]

The aim of this paper is to measure the readiness of Teheran hospitals, Iran, to implement Six Sigma projects.  Preliminary investigations showed that Six Sigma is now being implemented in some, but not all, Tehran hospitals, and not on a full scale. It is expected that there will soon be a significant interest in this method and many hospitals may try to implement Six Sigma.

Based on a literature review a conceptual model comprising 19 CSFs (Critical Success Factors) for Six Sigma implementation was identified and classified into the following 3 dimensions: 1. HR and Culture, 2. Goals and Strategy, and 3. Technology.

Questionnaires were designed and send to hospitals that had prior experiences with ISO 9000 standards, other quality-improvement methods or Business Excellence Models (BEM). A model to measure each hospital’s capabilities on InnovAbility, LearnAbility and LeanAbility (ILL) was used to calculate an ILL index showing the overall readiness of the hospital to embrace Six Sigma. The CSFs were weighed by an expert group associated with the research project, and the weighs (= importance) together with the perceived performance of each CSF were used to calculate an ILL index for each hospital. Based on the ILL indices suggestions were proposed for improvements of key areas in the hospitals.  Generally, Teheran hospitals seemed not to be ready to start implementing Six Sigma.

Place, publisher, year, edition, pages
2012.
Keyword [en]
Readiness, Six Sigma, ILL index, Critical Success Factors, Healthcare
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:liu:diva-89564OAI: oai:DiVA.org:liu-89564DiVA: diva2:608256
Conference
15h QMOD-ICQSS conference, 5-7 September 2012, Poznan, Poland
Available from: 2013-02-26 Created: 2013-02-26 Last updated: 2013-03-08

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Dahlgaard, Jens JörnDadfar, Hossein

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf