Organizational Readiness in Six Sigma Projects
2012 (English)Conference paper (Other academic)
The aim of this paper is to measure the readiness of Teheran hospitals, Iran, to implement Six Sigma projects. Preliminary investigations showed that Six Sigma is now being implemented in some, but not all, Tehran hospitals, and not on a full scale. It is expected that there will soon be a significant interest in this method and many hospitals may try to implement Six Sigma.
Based on a literature review a conceptual model comprising 19 CSFs (Critical Success Factors) for Six Sigma implementation was identified and classified into the following 3 dimensions: 1. HR and Culture, 2. Goals and Strategy, and 3. Technology.
Questionnaires were designed and send to hospitals that had prior experiences with ISO 9000 standards, other quality-improvement methods or Business Excellence Models (BEM). A model to measure each hospital’s capabilities on InnovAbility, LearnAbility and LeanAbility (ILL) was used to calculate an ILL index showing the overall readiness of the hospital to embrace Six Sigma. The CSFs were weighed by an expert group associated with the research project, and the weighs (= importance) together with the perceived performance of each CSF were used to calculate an ILL index for each hospital. Based on the ILL indices suggestions were proposed for improvements of key areas in the hospitals. Generally, Teheran hospitals seemed not to be ready to start implementing Six Sigma.
Place, publisher, year, edition, pages
Readiness, Six Sigma, ILL index, Critical Success Factors, Healthcare
Economics and Business
IdentifiersURN: urn:nbn:se:liu:diva-89564OAI: oai:DiVA.org:liu-89564DiVA: diva2:608256
15h QMOD-ICQSS conference, 5-7 September 2012, Poznan, Poland