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Cross-cultural communication challenges within international transfer of aircraft production
Linköping University, Department of Management and Engineering, Manufacturing Engineering. Linköping University, The Institute of Technology. (Monteringsteknik)
Linköping University, Department of Management and Engineering, Manufacturing Engineering. Linköping University, The Institute of Technology. (Monteringsteknik)
Linköping University, Department of Management and Engineering, Manufacturing Engineering. Linköping University, The Institute of Technology.ORCID iD: 0000-0003-1646-5817
2011 (English)In: Computer Supported Cooperative Work in Design (CSCWD), 2011, IEEE , 2011, 835-841 p.Conference paper, Published paper (Refereed)
Abstract [en]

The research within this paper identifies three main categories of cross-cultural communication challenges within international transfer of aircraft production. The first category is organizational structure, hierarchy and delegation of responsibility the second category is consensus behavior and avoidance of conflicts and the third category is individual motivation factors. Furthermore, the paper discusses the need for specific types of cross-cultural training that can be one solution for reducing the problems and difficulties that cultural challenges may induce. The case study indicates that it is important for Aeronautics, a Swedish enterprise, to apply organized cross-cultural training in combination with technical training. To secure the presence of cross-cultural training, suitable types of cultural training could be included in the working process/routine for how to conduct a production transfer.

Place, publisher, year, edition, pages
IEEE , 2011. 835-841 p.
Keyword [en]
aircraft production, cross-cultural communication, cross-cultural training, cultural challenges, offset, outsourcing, transfer
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:liu:diva-89309DOI: 10.1109/CSCWD.2011.5960215ISBN: 978-1-4577-0386-7 (print)OAI: oai:DiVA.org:liu-89309DiVA: diva2:608320
Conference
15th International Conference on Computer Supported Cooperative Work in Design (CSCWD 2011), 8-9 June 2011, Lausanne, Switzerland
Available from: 2013-02-27 Created: 2013-02-25 Last updated: 2016-11-09
In thesis
1. Important Factors in the Transfer of Aircraft Production: Challenges Related to Offset Business
Open this publication in new window or tab >>Important Factors in the Transfer of Aircraft Production: Challenges Related to Offset Business
2013 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Today, many global industries have difficulties meeting their transfer of production cost targets; the complexity in transfer of production is often underestimated. The aircraft manufacturing industry is a relevant example of a global industry, as many aircraft manufacturers produce parts in different areas of the world. The aircraft manufacturing industry include highly complex production technologies, is regulated by strict national and international standards, and utilizes a comprehensive configuration management.

Large international agreements in defence-related industries often involve offset business. The most important parameters for the buying organisation in offset business are to create relations, import technical knowledge/production, promote domestic merchandise, and create employment for the local population.

The purpose of the research is to identify, categorise and explore challenges related to transfer of aircraft production within offset business. The research is conducted as a case study at the Swedish enterprise SAAB Aeronautics. Future export deals for SAAB Aeronautics will in all probability consist of offsetbusiness including transfer of production, involving for example parts or entire aircraft to the receiving country.

Several factors connected to transfer of aircraft production were identified. The factors were categorised and three of the categories were selected for in-depth studies:

Category 1: Cultural challenges and communication

Category 2: Configuration management

Category 3: Transfer of knowledge and technology

The results from the in-depth studies can help Aeronautics in planning and conducting transfer of aircraft production.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2013. 73 p.
Series
Linköping Studies in Science and Technology. Thesis, ISSN 0280-7971 ; 1598
National Category
Mechanical Engineering
Identifiers
urn:nbn:se:liu:diva-93638 (URN)978-91-7519-595-7 (ISBN)
Presentation
2013-06-11, Sal A39, A-huset, Campus Valla, Linköpings universitet, Linköping, 10:15 (Swedish)
Opponent
Supervisors
Available from: 2013-06-04 Created: 2013-06-04 Last updated: 2016-09-26Bibliographically approved
2. Technology Transfer within Related Offset Business: From an Aircraft Production Perspective
Open this publication in new window or tab >>Technology Transfer within Related Offset Business: From an Aircraft Production Perspective
2016 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The aircraft industry is viewed as a prestigious industry by many countries. Emerging economies regard the establishment of aircraft production capabilities as contributing to their competitiveness and technological development. Therefore, in the defence aircraft industry, politics play a key role in competitiveness. Governments can strategically trade market access for technological development, often in the form of offset business. “Offset” is defined as an agreement in which a large system is bought and the seller assumes obligations that both benefit the buying nation and have long-term effects on the development of the buyer’s national industry. When the offset obligations are directly connected to the product or system sold, they are called “related offsets”. The realization of an offset agreement is in most cases including some form of technology transfer. Technology transfer is the transfer of technology from a sending company, to a receiving company, where it is implemented and adapted to use.

The empirical data presented in this thesis were gathered through six in-depth studies performed at the unit for aircraft production at the Swedish company Saab. The findings from the studies are presented in six appended papers. The objective of this thesis is to extend the current understanding of technology transfer realization connected to related offsets within the defence aircraft industry. The research objective is fulfilled through the addressing of two research questions. The first research question aims to identify factors that can have a major effect on technology transfer realization in the research context. As an answer to the first research question. Following factors were identified: Capability gaps, Knowledge transfer, The purpose of related offset business, Seller’s fulfilment of offset obligations before contract termination, Related offset business include hierarchical levels, Related offset work package identification to meet the buyer’s request, and Assessment of the receiver in two steps, and finally Cultural and communication challenges.

These factors set the basis for research question two. The second research question addresses how to manage future related offset technology transfer realization connected to aircraft production. As an answer to the second research question, a structured related offset process and facilitation tools for managing capability gaps between the sending and the receiving company was presented. The purpose of the suggested structure is to maintain the link between the negotiated related offset agreements and the employees, working to achieve the agreement within the realization of the technology transfer.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2016. 116 p.
Series
Linköping Studies in Science and Technology. Dissertations, ISSN 0345-7524 ; 1785
Keyword
Related offset, technology transfer, capability growth, capability gap, knowledge transfer, production transfer, aircraft industry
National Category
Production Engineering, Human Work Science and Ergonomics Business Administration
Identifiers
urn:nbn:se:liu:diva-132405 (URN)10.3384/diss.diva-132405 (DOI)9789176856956 (ISBN)
Public defence
2016-11-11, C3, C-huset, Campus Valla, Linköing, 11:15 (English)
Opponent
Supervisors
Funder
VINNOVA
Available from: 2016-11-09 Created: 2016-11-09 Last updated: 2016-11-09Bibliographically approved

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Malm, AnnaBjörkman, MatsJohansen, Kerstin

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