Local democratic values and e-government: barrier or promoter?: A case study of a multicultural Swedish municipality
2013 (English)In: Journal of Community Informatics, ISSN 1712-4441, E-ISSN 1712-4441, Vol. 9, no 1Article in journal (Refereed) Published
The aim of this article is to understand the significance of local democratic core values for the introduction of e-government reforms (public e-services) in a multicultural Swedish municipality with a strong tradition of developing democratic processes and responsiveness to citizen needs. We conclude that the democratic core values in the municipality have acted both as promoter and facilitator of public e-services. Despite the strong economic rationale of e-services, the local democratic values prevail and have advocated e-service developments. This illustrates how locally defined values have a fundamental role in legitimizing and defining the purpose of e-services in the community where they are implemented. However, we also conclude that public e-services, in their present form, could lead to a hollowing out of the local democratic values.
Place, publisher, year, edition, pages
Journal of Community Informatics , 2013. Vol. 9, no 1
E-Government; Public E-Services; ICT; Public Organization; Municipality; Democratic Values; One-Stop Government Offices
Public Administration Studies
IdentifiersURN: urn:nbn:se:liu:diva-89663OAI: oai:DiVA.org:liu-89663DiVA: diva2:608718