liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Usability in three generations business support systems - Assessing perceived usability in the banking industry
Linköping University, Department of Science and Technology, Media and Information Technology. Linköping University, The Institute of Technology.
2013 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Background: The business support system has become a necessary tool for managing activities in any organization. Usability is a key area in realizing effectiveness and ensuring users to properly interact with the systems. Still, today, many systems fail in key areas such as gaining the acceptance of the end users. To understand how the systems in use are perceived by its end users is suggested to be a needed key capability to be successful.

Aim: To assess perceived usability in three generations business support systems. This knowledge is further to be compared and connected to length of employment and how that factor affects perceived usability and preference to a specific system.

Methodology: The study assumes a positivistic position based on a deductive approach. A quantitative strategy was assumed in order to support evidence connected to the three case systems, which were further contrasted by a comparative design. Empirical findings were based on self-completion questionnaires responded by fifty-nine employees of the retail division in a Nordic bank.

Completions and results: Even if this study could not show evidence that length of employment affected which business support system an individual preferred in the case firm, it still had a significant effect on perceived usability in general. In general it was shown that respondents who had been employed for a longer time assessed the usability factors of the systems higher than the category of short time employees.

Place, publisher, year, edition, pages
2013. , 64 p.
Keyword [en]
Usability, Business support system, Length of employment, Generation differences, Banking industry
National Category
Media and Communication Technology
Identifiers
URN: urn:nbn:se:liu:diva-91321ISRN: LiU-ITN-TEK-G--13/001--SEOAI: oai:DiVA.org:liu-91321DiVA: diva2:617178
Subject / course
Media Technology
Uppsok
Technology
Supervisors
Examiners
Available from: 2013-04-22 Created: 2013-04-22 Last updated: 2013-04-22Bibliographically approved

Open Access in DiVA

fulltext(1072 kB)806 downloads
File information
File name FULLTEXT01.pdfFile size 1072 kBChecksum SHA-512
eeee7476c5916056402d9353e32bb2a1f4f9c684f885e4d13fce2f425a7e7e842cafe018aa1005cc31a2807b6c76f2c760c8fbf73e6f95c0e2c242387ff5874f
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Jonsson, Andreas
By organisation
Media and Information TechnologyThe Institute of Technology
Media and Communication Technology

Search outside of DiVA

GoogleGoogle Scholar
Total: 806 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 177 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf