Developing key performance indicators for airports
2013 (English)Conference paper (Refereed)
We develop a set of airport key performance indicators, i.e. a set of measures that can be used to monitor and manage an airport, giving indications of the current state of the operations and supporting improvement work. By reviewing previous relevant work, the airport is divided into five activity areas (operations, economy, environmental issues, safety and security, costumer service), and for each area an initial set of indicators is selected. These indicators are then ranked by airport managers in Sweden and Spain, using a questionnaire based survey. Using the ranking as a base, a final set of indicators is constructed with the aim that is should be manageable, easy to interpret and useful for analyzing the entire airport.
Place, publisher, year, edition, pages
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-91485OAI: oai:DiVA.org:liu-91485DiVA: diva2:618079
3rd ENRI International Workshop on ATM/CNS, February 19, Singapore