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Managing The Development Of Secure Identification - Investigating A National e-ID Initiative Within A Public e-Service Context
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0002-2784-863X
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0003-4701-6272
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Department of Management and Engineering, VITS - Development of Informations Systems and Work Context. Linköping University, Faculty of Arts and Sciences.
2013 (English)In: Proceedings of the 21st European Conference on Information Systems, 2013Conference paper, Published paper (Refereed)
Abstract [en]

This paper investigates the management of developing electronic identification (e-ID) within a public e-service context. e-ID is an important key enabler for secure identification, authentication and digital signing via the Internet and a part of e-service design. As users, and citizens, we become reliant on electronic solutions that give us a certain level of utility and trust, and use e-ID solutions to interact with local and central government in an e-service context. The management of e-ID development in a national context is the case in focus for investigation. Such development initiatives, and especially inter-organizational projects, face a number of challenges. Therefore it is a need for a more thorough understanding of e-ID development within a public e-service context. The purpose is to analyse the contemporary management of e-ID development in Sweden from: a) an e-government systems development life-cycle perspective and b) a project challenge and critical success factor perspective. This study concludes that there are significant challenges involved in managing integrated e-ID development. Challenges involve the organization and management of the program and can be traced back to e-government and general project management literature, but based on this study one can question, e.g. governance models, centralization, and a narrow focus on a technical artefact. Important implications from this paper are a call for further contextual studies of e-ID development, putting the user and organizational setting, path dependency, and governance models in focus.

Place, publisher, year, edition, pages
2013.
Keyword [en]
e-ID, electronic identification, public e-services, government, e-government, project management
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-94588OAI: oai:DiVA.org:liu-94588DiVA: diva2:633516
Conference
21st European Conference on Information Systems, June 5-8, 2013, Utrecht, The Netherlands
Projects
FUSe - Future Safe Electronic Identification
Available from: 2013-06-27 Created: 2013-06-27 Last updated: 2015-06-17Bibliographically approved

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Managing eID ECIS 2013 Melin et al(161 kB)722 downloads
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Melin, UlfAxelsson, KarinSöderström, Fredrik

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CiteExportLink to record
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Citation style
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