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Knowledge integration under uncertainty: A sensemaking perspective on experts' verbal communication
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

AbstractTitle Knowledge integration under uncertainty:A sensemaking perspective on experts’ verbal communicationAuthors Hugo Guyader and Mario KienzlerSupervisors Marie Bengtsson and Christian BerggrenBackground Uncertain situations are characterized by a lack of comprehension,due to a lack of knowledge. It is not possible to know beforehand,what the consequences of an action will be. However, teamsof experts within NPD projects are required to act despite thisuncertainty. Even though they should be paralyzed, the teammembers integrate their individual knowledge and manage to developtechnologically-innovative products or services which answer thecustomers' requirements.Purpose The study analyzes the verbal communication of experts during theknowledge integration process from a sensemaking perspective.The experts are engineers from a NPD project dealing with thedevelopment of a new steam turbine.Definitions Knowledge integration: collective social process which isrequired to integrate distinct but complementary knowledge residingin various individuals, which’s output is integrated knowledge—e.g.embedded in an artifact.Sensemaking: ongoing process of giving meaning to actions,beliefs and events in order to understand their implication in acontext.Experts: trained specialists with experience in one or a few specificfields.Results The experts’ verbal communication is characterized by punctuatedexpecting and frequent arguing. Thereby, arguing is characterizedby questioning, rewording and summarizing. Arguing is seen as themain communicational facilitator during the knowledge integrationprocess.Key words Knowledge integration, uncertainty, sensemaking,verbal communication, new product development.

Place, publisher, year, edition, pages
2013. , 90 p.
Keyword [en]
Knowledge integration, uncertainty, sensemaking, verbal communication, new product development
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-97414ISRN: LIU-IEI-FIL-A--13/01600--SEOAI: oai:DiVA.org:liu-97414DiVA: diva2:647670
Subject / course
Master's Programme in Business Administration – Strategic
Supervisors
Examiners
Available from: 2013-09-13 Created: 2013-09-12 Last updated: 2013-09-13Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf