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Perception of quality of care in patients with pituitary disorders
Östergötlands Läns Landsting, Heart and Medicine Center, Department of Endocrinology.
Linköping University, Department of Medical and Health Sciences, Division of Nursing Science. Linköping University, Faculty of Health Sciences.
Östergötlands Läns Landsting, Heart and Medicine Center, Department of Endocrinology.
2012 (English)Conference paper, Poster (Other academic)
Abstract [en]

Background: In order to support patients with lifelong chronic illness, such as pituitary disorders, it is a challenge to continuously offer high quality of care.

Aim: The aim of this study was to examine how patients with pituitary disorders of different causes perceive quality of care in contact with a specialized endocrinology reception.

Methods and materials: Randomly selected, patients with chronic pituitary disorders (n=100) were asked to participate. Seventy-seven patients (females, n=44), 22–82 years of age responded and participated in the study. The questionnaire Quality from the Patient’s Perspective (QPP; modified short version) was used to measure patient’s perception of quality of care (considered from four dimensions: physical- technical, medical-technical, identity- orientation and socio-cultural atmosphere). Each question was calculated using an action index of each investigated area. Impaired quality of care in specific dimensions above 15% indicates need of improvement. In addition two open-ended questions were asked.

Results: Most of the respondents, 97%, expressed that necessary physical-technical equipment was available while in the medical-technical dimension 26% reported impaired quality of care. In the identity-orientation dimension, impaired quality of care was reported by 25% mainly due to non-participation in care- and treatment decisions as well as concerning information about results of treatments and self-care activities. In the socio-cultural dimension impaired quality of care was reported in 25%. In addition, the patients asked for extended telephone receptions at the clinic and improved information about pituitary disorders.

Conclusion: The patients were satisfied with the technical part of the medical care, but less satisfied with participation in care decisions and information about self-care. In our setting improvements are needed regarding patient information and access to care.

Place, publisher, year, edition, pages
Bioscientifica, 2012.
, Endocrine Abstracts, ISSN 1470-3947 (print) 1479-6848 (online) ; 29
Keyword [en]
pituitary disorders, quality of care, participation, patient satisfaction
National Category
Medical and Health Sciences
URN: urn:nbn:se:liu:diva-97630OAI: diva2:649394
15th International & 14th European Congress of Endocrinology, 5-9 May 2012, Florence, Italy
Available from: 2013-09-18 Created: 2013-09-18 Last updated: 2014-09-19Bibliographically approved

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