Stakeholder Salience Changes in an e-Government Implementation Project
2013 (English)In: Stakeholder Salience Changes in an e-Government Implementation Project: 12th IFIP WG 8.5 International Conference, EGOV 2013, Koblenz, Germany, September 16-19, 2013. Proceedings / [ed] Maria A. Wimmer, Marijn Janssen, Hans J. Scholl, Springer Berlin/Heidelberg, 2013, 237-249 p.Chapter in book (Refereed)
In this article we discuss in what ways an e-government project can give both expected and unexpected effects for agency employees and their working tasks. The purpose of this article is to illustrate the fact that, besides the aim to increase agency efficiency and citizen benefit, e-government implementation might also change the salience of involved stakeholders. We do this by focusing on one stakeholder group which was reluctant and hesitating in the beginning of the studied project; marginalized, passive, easily convinced, and old-fashioned. After the e-government implementation, this group had turned to satisfied, proud, influential, active, powerful, and modern IT users. The case shows how stakeholder salience might change over time in an e-government project. Stakeholder influence aspects and IT driven change aspects are intertwined. This makes it necessary for any e-government project to address the notion of stakeholder involvement in decision-making during the development and implementation phases, but also to acknowledge e-services force to change how things and people are perceived during these phases.
Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2013. 237-249 p.
Lecture Notes in Computer Science, ISSN 0302-9743 (print), 1611-3349 (online) ; 8074
Computer science.Information systems.Computers -- Law and legislation.Computer Science.Computers and Society.Legal Aspects of Computing.Information Systems and Communication Service.Computer Appl. in Administrative Data Processing.
IdentifiersURN: urn:nbn:se:liu:diva-98043DOI: 10.1007/978-3-642-40358-3_20ISBN: 978-3-642-40357-6 (print)ISBN: 978-3-642-40358-3 (online)OAI: oai:DiVA.org:liu-98043DiVA: diva2:651518