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Analysis of internal communication at a transport company
Linköping University, Department of Science and Technology. Linköping University, The Institute of Technology.
2005 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Analys av informationsvägar vid ett transportföretag (Swedish)
Abstract [en]

Lack of an existing communication system was the reason for this assignment that has been ordered by JAB Shipping AB (JAB)

It is a transport company that is in need of a custom made communication system to be able to achieve the best service and to be able to lower the cost of the subcontractors.

The assignment is aimed at analyzing the business using the change analysis (SIM-method) and to develop requirements of a communications system.

In this report the deficiencies of the existing system are described as well as the needs and desired functions for the new system. Requirements for the new system are also covered and how

PocketMobile Communications AB used the requirements. The report ends with a conclusion of how the new system has improved the business.

This bachelor thesis has documented the development of the requirements and how they were transformed into a fully functioning web-based booking and communication system that met all the requirements of JAB:s transport services.

Abstract [sv]

Brist på och behov av ett fungerande kommunikationssystem gav upphov till detta examensarbete, som görs på beställning av JAB Shipping AB (JAB).

Det är ett transportföretag som behöver ett skräddarsytt kommunikationssystem för bästa resultat av sina tjänster och för att sänka underleverantörskostnaderna.

Examensarbete syftar till att analysera verksamheten med hjälp av förändringsanalys (SIMmetoden) och arbeta fram en kravspecifikation på ett kommunikationssystem.

I denna rapport redovisas vilka brister det nuvarande systemet har, vilka behov och önskningar på det nya systemet som finns, kravspecifikationen som systemet ska byggas efter och hur

PocketMobile Communications AB, uppdragstagaren, förverkligade kravspecifikationen. Rapporten avslutas med en uppföljning av hur det nya systemet har förbättrat verksamheten. Examensarbetet dokumenterar framtagningen av en kravspecifikation till ett tillfullo nyttbar webbaserat boknings- och kommunikationssystem som passade alldeles utmärkt för JAB:s transporttjänster.

Place, publisher, year, edition, pages
2005. , 64 p.
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-97865ISRN: LITH-ITN-EX--05/004-SEOAI: diva2:653195
Subject / course
Technique Design Communication
Available from: 2013-10-03 Created: 2013-09-23 Last updated: 2013-10-03Bibliographically approved

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Davidsson, Pantea Sara
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