liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Safe on-line e-services building legitimacy for e- government: A case study of public e-services in education in Sweden
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-6099-4252
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
2013 (English)In: eJournal of eDemocracy & Open Government, ISSN 2075-9517, Vol. 5, no 2, 155-173 p.Article in journal (Refereed) Published
Abstract [en]

There is an increased use of public e-services integrating citizens into public administration through electronic interfaces. On-line interaction among public organizations and citizens is one core relation in e-government that hereby becomes embedded into daily practices. A safe entry into e-governmental systems is essential for security and trust in the e-governmental systems and schools as well as public services in general. This paper addresses how electronic identification has been used for access to public e-services in schools in a Swedish municipality. This paper draws on a case study of use of ICT platforms in education administration in order to study the implementation of secure login process and factors that may have implications upon trust in-and legitimacy of public e-services at local e-government level. Besides describing the implementation process and analyzing security and organizational arrangements connected to the use of the platform, the paper address the argument that secure identification tools are essential for increased use of e-services and lead to greater legitimacy of the public (e)services. The analysis focuses on information security, organization set-up and potential development of the platforms, contributing with empirical findings and conceptual applications. A key finding was that the organization of identification and access to public e-services seemed highly dependent of the organizational structure of the public schools. The more general implication of the findings was that safe and well organized identification systems that were considered as trustworthy and useful among citizens were essential for increased use of the services and legitimate public e-services in general. 

Place, publisher, year, edition, pages
Krems, Austria: Donau-Universitaet Krems , 2013. Vol. 5, no 2, 155-173 p.
Keyword [en]
local e-government, public e-services, education administration, legitimacy, electronic identification, information security
National Category
Public Administration Studies
URN: urn:nbn:se:liu:diva-99916OAI: diva2:658901
Future secure electronic identification - emergence and use of e-identification (FUSe)
Available from: 2013-10-23 Created: 2013-10-23 Last updated: 2015-09-22Bibliographically approved

Open Access in DiVA

No full text

Other links

Link to article

Search in DiVA

By author/editor
Gustafsson, MarianaWihlborg, Elin
By organisation
Political ScienceFaculty of Arts and Sciences
In the same journal
eJournal of eDemocracy & Open Government
Public Administration Studies

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 144 hits
ReferencesLink to record
Permanent link

Direct link