Purchasing Complete Functions: Integrated Solutions from a Customer Perspective
(English)Manuscript (preprint) (Other academic)
The industrial goods customer face various challenges when services are increasingly being included in the offerings of their suppliers, as compared to traditional purchasing of individual components and services. One such offering is integrated solutions, an offering that allows firms to purchase complete ftmctions including sophisticated products and services and gain access to the supplier's activity specific knowledge and/or resources. In the article, a tentative conceptual model for purchasing integrated solutions is suggested, as a way to structure some of the challenges. Still, results indicate that the evaluation of integrated solutions is a main challenge due to the complexity of the offerings, the multitude of offering variations and, in the long-term, the dynamic relationship between customer and supplier.
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-102028OAI: oai:DiVA.org:liu-102028DiVA: diva2:667677