Incorporation of Product/Service System Concept in R&D for Complex Products and Systems
2014 (English)In: Serviceology for Services: Selected papers of the 1st International Conference of Serviceology, Part IV / [ed] Masaaki Mochimaru, Kanji Ueda and Takeshi Takenaka, Tokyo, Japan: Springer-Verlag Tokyo Inc., 2014, 117-124 p.Conference paper (Refereed)
In the field of complex products and systems (CoPS), a provider faces a constant challenge in choosing the most suitable R&D projects, and not only to fulfil customer value, but also to improve provider value. This paper presents a method to deal with this challenge using the Analytical Hierarchy Process (AHP) as a framework and a design method for the Product/Service System concept. In the proposed method, customer value and provider value are used as two drivers for R&D project selection. Based on an empirical result, the paper describes how the proposed procedure systematically supports the company’s R&D project selection.
Place, publisher, year, edition, pages
Tokyo, Japan: Springer-Verlag Tokyo Inc., 2014. 117-124 p.
Analytical Hierarchy Process (AHP), R&D project prioritization, Product Service System (PSS)
IdentifiersURN: urn:nbn:se:liu:diva-102336DOI: 10.1007/978-4-431-54816-4_13ISBN: 978-4-431-54815-7 (print)ISBN: 978-4-431-54816-4 (online)OAI: oai:DiVA.org:liu-102336DiVA: diva2:676424
ICServ 2013, The 1st International Conference on Serviceology, Tokyo, Japan, October 16-18 2013.