Legitimate e-Government: Public e-Services as a Facilitator of Political Legitimacy
2014 (English)In: Proceedings of the 47th Annual Hawaii International Conference on System Sciences, IEEE , 2014, 2148-2157 p.Conference paper (Refereed)
This paper addresses the critical issue of legitimacy in relation to e-government by focusing on public e-services to citizens. The discussion is framed through a tentative model on how to integrate legitimacy in design and development of e-government. In theory legitimacy is built on legality and trust towards and within the state. In practice it is developed through a socio-technical collaborative formation of local cultures based on common values, trust, interpretation of systems and practices. Legitimacy is crucial for democratic governance and is a basic prerequisite for all governments. Legitimacy is most often seen as generated through personal, face-to-face meetings, but e-government substitutes such opportunities for interaction. E-governments is neither clearly place-bound. Legitimacy thus has to be gained and sustained in slightly different ways. This paper brings a political science perspective on legitimacy into the IS discussion on e-government. Legitimacy of e-government has to be further theoretically extended to be useful and applicable for sustainable e-societies in different governmental context. Here a conceptual model on legitimacy of e-government is elaborated on in relation to local socio-technical settings and co-produced processes.
Place, publisher, year, edition, pages
IEEE , 2014. 2148-2157 p.
, Annual Hawaii International Conference on System Sciences. Proceedings, ISSN 1530-1605
case studies; e-government; legitimacy
Political Science (excluding Public Administration Studies and Globalization Studies)
IdentifiersURN: urn:nbn:se:liu:diva-102913DOI: 10.1109/HICSS.2014.271ISI: 000343806602032ISBN: 978-1-4799-2504-9OAI: oai:DiVA.org:liu-102913DiVA: diva2:684347
47th Annual Hawaii International Conference on System Sciences (HICSS-47), Waikoloa, HI, USA, January 6-9, 2014