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Legitimate e-Government: Public e-Services as a Facilitator of Political Legitimacy
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
2014 (English)In: Proceedings of the 47th Annual Hawaii International Conference on System Sciences, IEEE , 2014, 2148-2157 p.Conference paper, Published paper (Refereed)
Abstract [en]

This paper addresses the critical issue of legitimacy in relation to e-government by focusing on public e-services to citizens. The discussion is framed through a tentative model on how to integrate legitimacy in design and development of e-government. In theory legitimacy is built on legality and trust towards and within the state. In practice it is developed through a socio-technical collaborative formation of local cultures based on common values, trust, interpretation of systems and practices. Legitimacy is crucial for democratic governance and is a basic prerequisite for all governments. Legitimacy is most often seen as generated through personal, face-to-face meetings, but e-government substitutes such opportunities for interaction. E-governments is neither clearly place-bound. Legitimacy thus has to be gained and sustained in slightly different ways. This paper brings a political science perspective on legitimacy into the IS discussion on e-government. Legitimacy of e-government has to be further theoretically extended to be useful and applicable for sustainable e-societies in different governmental context. Here a conceptual model on legitimacy of e-government is elaborated on in relation to local socio-technical settings and co-produced processes.

Place, publisher, year, edition, pages
IEEE , 2014. 2148-2157 p.
Series
Annual Hawaii International Conference on System Sciences. Proceedings, ISSN 1530-1605
Keyword [en]
case studies; e-government; legitimacy
National Category
Political Science (excluding Public Administration Studies and Globalization Studies)
Identifiers
URN: urn:nbn:se:liu:diva-102913DOI: 10.1109/HICSS.2014.271ISI: 000343806602032ISBN: 978-1-4799-2504-9 (print)OAI: oai:DiVA.org:liu-102913DiVA: diva2:684347
Conference
47th Annual Hawaii International Conference on System Sciences (HICSS-47), Waikoloa, HI, USA, January 6-9, 2014
Available from: 2014-01-08 Created: 2014-01-08 Last updated: 2016-05-26Bibliographically approved

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Wihlborg, Elin

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf