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What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfactioin
Eastern Michigan.
Karlstads universitet. (CTF- Service Research Center)
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. Karlstads universitet.
2013 (English)Conference paper, Abstract (Other academic)
Place, publisher, year, edition, pages
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Business Administration
URN: urn:nbn:se:liu:diva-103330OAI: diva2:688461
13th International Research Symposium on Service Excellence in Management (QUIS13), 10-13 June 2013, Karlstad, Sweden
Available from: 2014-01-16 Created: 2014-01-16 Last updated: 2014-02-04

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Witell, Lars
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Business AdministrationFaculty of Arts and Sciences
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