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Staff scheduling in ACC at ATCC Stockholm
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, The Institute of Technology.
2013 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

In this report we examine the creation of staffing plans at ESOS (ATCC Stockholm). The staffing plan is the cornerstone in making the working schedule for the employees and is created with regard to the traffic flow in the Swedish airspace. In the thesis we have come up with a model in order to create and examine staffing plans at ESOS where ATCOs (Air Traffic Controllers) will handle air traffic 55 per cent of their scheduled working hours. This would be an increase from the current staffing plan where they handle traffic approximately 50 per cent of their time at work. In order to create a staffing plan with the model, data on sector opening hours was received from ESOS. This data showed how many ATCOs that were handling traffic at any point in time during September 2013. By analysing the data, we obtained information about the number of hours that needed to be scheduled and also when it was appropriate to place the hours. The result is one staffing plan which was created manually with a heuristic approach for competence group X. The staffing plan is created so that the ATCOs handle traffic 55 per cent of their working hours in a month with the traffic pattern as the one from the data. It is important to properly investigate the effects that might occur if a staffing plan with 55 per cent time in position would be implemented. The created staffing plan is good to use as evaluation when deciding if 55 per cent time in position is something to use or not.

Place, publisher, year, edition, pages
2013. , 41 + Appendicies p.
Keyword [en]
Staffing plan
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-104014ISRN: LiU-ITN-TEK-G--13/075--SEOAI: oai:DiVA.org:liu-104014DiVA: diva2:694384
Subject / course
Logistics Management
Uppsok
Technology
Supervisors
Examiners
Available from: 2014-02-06 Created: 2014-02-06 Last updated: 2014-02-06Bibliographically approved

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Pettersson, MarcusWestgren, Oscar
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Communications and Transport SystemsThe Institute of Technology
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf