Ventilen: en kvalitativ studie i hur Sjöfartsverkets intranät uppfattas, används och kan förbättras
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The purpose of this study is to gain understanding on how employees perceive Intranet as a tool and what tool improvements they can identify. The focal point for the case is the Intranet "Ventilen" at Swedish Maritime Administration. The method used is focus group interviews. Access to this material was provided as part of an assignment to analyze Swedish Maritime Administration internal communication practices and structures.
The conclusion is that "Ventilen" does not work as an efficient communication tool. However, the respondents do recognize Intranet as an important communication tool. To ensure efficient communication via an Intranet: a user must have access and the information must be updated, open and reliable. Users find it hard to search for and find relevant information by using "Ventilen", and they give up searching for information. In an improved intranet solution users want to see more user-adapted information that helps them in their daily work. But they also want to be able to share and get useful information from other users, like for example FAQs.
Place, publisher, year, edition, pages
2013. , 37 p.
Intranet, organizational culture, organizational communication, Social Influence Model of Media Use
Media and Communications
IdentifiersURN: urn:nbn:se:liu:diva-104057ISRN: LIU-ISAK/MKV3-G-13/002-SEOAI: oai:DiVA.org:liu-104057DiVA: diva2:694483
Subject / course
Media and Communication Studies 3
Svensson-Limsjö, Christian, Universitetslektor
Eriksson, Bengt Erik, Professor