Patient involvement in healthcare service development: Who to involve and why
2013 (English)Conference paper, Presentation (Other academic)
This article explores how the most innovative users can contribute to healthcare service development through cocreation. Despite the widely acknowledged need to innovate and create more user-centered healthcare services, the role of the patient in service development is by tradition passive, and innovation is technology-centered. Drawing on the lead-user methodology, we examine the contributions and behaviors of the most innovative participants in a healthcare service development initiative through patient diaries. With openness, insight, and ingenuity, these patients combine capabilities for innovation with strong relational capabilities to suggest solutions for specific problems. While typical lead users are enthusiasts and lead trends, the examined patients have unmet needs and are often driven by affinity with the care provider and co-patients. We suggest a four-step approach to identifying and involving the most creative and engaged patients.
Place, publisher, year, edition, pages
Co-creation, service development, user innovation, healthcare
Engineering and Technology
IdentifiersURN: urn:nbn:se:liu:diva-105927OAI: oai:DiVA.org:liu-105927DiVA: diva2:712292
The 13th International Research Symposium on Service Excellence in Management, QUIS13 June 10-13, Karlstad, Sweden