liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Policy entrepreneurs in networks: implementation of two Swedish municipal contact centres from an actor perspective
University West, Trollhättan, Sweden .
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
2014 (English)In: International Journal of Entrepreneurship and Small Business, ISSN 1476-1297, Vol. 21, no 3, 288-303 p.Article in journal (Refereed) Published
Abstract [en]

This study aims to elaborate on the meanings of policy entrepreneurs and through the conceptualisation analysing implementation of local municipal contact centres – a Swedish local e-governmental initiative. The paper builds on qualitative case studies including interviews, observations and document analysis, all analysed through the perspective of policy entrepreneurs. Local policies are implemented in relation to local cultures, norms and economic structures. The networked governance structure demands entrepreneurial actors to combine resources and interests into a change. Here we identified both theoretically and practical, two types of such entrepreneurial actors. The issue entrepreneur focuses on the issue as such and focuses on the solution to a single problem. The political entrepreneur, on the other hand, focuses on core values and long term structural changes. The emerging networked governance structure asks for improved knowledge on policy entrepreneurship both for analytical and practical improvements. The findings may provide useful information for municipal e-government planning specifically when planning for implementing contact centres. The study enriches the existing literature on policy entrepreneurs in networks expanding the roles to include also local e-government contexts. 

Place, publisher, year, edition, pages
InderScience Publishers, 2014. Vol. 21, no 3, 288-303 p.
Keyword [en]
policy entrepreneurs; municipal contact centre; networks; local e-government; Sweden; local planning; governance.
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-106148OAI: diva2:714325
Available from: 2014-04-27 Created: 2014-04-27 Last updated: 2014-05-12Bibliographically approved

Open Access in DiVA

No full text

Other links

Link to article

Search in DiVA

By author/editor
Wihlborg, Elin
By organisation
Political ScienceFaculty of Arts and Sciences
In the same journal
International Journal of Entrepreneurship and Small Business
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 150 hits
ReferencesLink to record
Permanent link

Direct link