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Integration av XMPP-baserad chatt och flexiteBPMS
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, The Institute of Technology.
2014 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Integration of XMPP based chat and flexiteBPMS (English)
Abstract [sv]

Större kommuner och industrier använder alltmer automatiserade processer för tjänster och rutinerså som kundcenter och felhantering. Flexeurope AB är ett företag med flera års erfarenhet av auto-matiserade processer och arbetar med att definiera, visualisera, konstruera och optimera processer.Företaget utvecklar även ett webbaserad IT-system för processhantering, kallat flexiteBPMS.

Inom en kommun eller industri arbetar ofta flera handläggare, ibland uppemot hundratals, med atthantera ärenden i processer. Detta ställer krav på att handläggare kan kommunicera med varand-ra. Effektivare kommunikation där handläggare snabbare får svar innebär effektivare hantering avärenden. Marknaden har till följd av detta uttryck önskningar om att möjliggöra en form av realtids-kommunikation kring ärenden i flexiteBPMS.

Med detta som bakgrund har det här arbetet undersökt, planerat och genomfört en integration av enXMPP-baserad chatt med flexiteBPMS. Det slutgiltiga integrerade systemet möjliggör för handläggareatt chatta med andra handläggare samt att spara delar av en chattkonversation som ett meddelandekopplat till ett ärende; alternativt att skapa ett nytt ärende i flexiteBPMS. Resultatet av arbetet inne-bär, vid eventuell framtida lansering, bättre förutsättningar för handläggare att effektivare utföra sittarbete, vilket medför att tiden för ärendehantering kan reduceras.

Abstract [en]

Municipality, large enterprises and companies are using more and more automated processes forprocedures such as service recovery and customer services. Flexeurope AB is a company speciali-zed in business process automation and it has several years of experience of defining, visualizing,constructing and optimizing processes. The company is also developing a commercial web basedapplication for managing processes called flexiteBPMS.

Within a municipality or enterprise it is not unusual that a large amount of administrators and caseworkers are dealing with processes and errands. In large organizations, who may consisting of up toa hundred case workers, the communication possibilities are vital for the work effectiveness, whenadministrators needs information from each other. Due to this realization Flexeurope AB have recei-ved requests of enabling another type of communication in flexiteBPMS.

As a result of the above described background, this work have studied, planned and carried outan integration of a XMPP based instant messaging system, called chat, with flexiteBPMS. The final,integrated system enables peer-to-peer conversation in real time between case workers and offers thepossibility to save a chat conversation in flexiteBPMS, either as a message linked to an errand or as anew errand connected to a process. The result of this work, in case of a possible future launch, wouldinduce for administrators to work more effective and in course of time this means a reduced time forhandling of a matter.

Place, publisher, year, edition, pages
2014. , 112 p.
Keyword [en]
XMPP, XMPP chat, chat, web chat, web based chat, integration, chat client, web application, Tigase, Tigase server, XMPPWebChat, flexiteBPMS
Keyword [sv]
XMPP, XMPP-chatt, chatt, webbchatt, webbaserad chatt, integration, webbapplikation, Tigase, Tigase server, XMPPWebChat, flexiteBPMS, chattklient
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:liu:diva-108112ISRN: LIU-IDA/LITH-EX-A--14/034--SEOAI: oai:DiVA.org:liu-108112DiVA: diva2:729217
External cooperation
Flexeurope AB
Subject / course
Computer Engineering
Presentation
2014-06-09, John von Neunmann, Linköpings universitet, Linköping, 10:00 (Swedish)
Supervisors
Examiners
Available from: 2014-06-26 Created: 2014-06-25 Last updated: 2014-06-26Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
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  • de-DE
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  • en-US
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  • nn-NB
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  • Other locale
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Output format
  • html
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  • asciidoc
  • rtf