Six Sigma diplomacy - the impact of Six Sigma on national patterns of corporate culture
2014 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3371, E-ISSN 1478-3371, Vol. 25, no 7-8, 827-841 p.Article in journal (Refereed) Published
Taking cultural aspects into account is seldom mentioned as a success factor in implementing Six Sigma. In this paper, we elaborate on the implications of implementing and applying Six Sigma in countries with different national cultures, especially in those with non-American cultures. Based on two longitudinal case studies, we show how to take cultural aspects into account when implementing Six Sigma, and also, how implementing Six Sigma influences the local national culture of the company. We argue that taking different aspects of national cultures into account when implementing Six Sigma within a global organisation will enhance understanding, cooperation and performance of the organisation.
Place, publisher, year, edition, pages
Routledge, 2014. Vol. 25, no 7-8, 827-841 p.
Six Sigma; implementation; national culture; corporate culture
IdentifiersURN: urn:nbn:se:liu:diva-110296DOI: 10.1080/14783363.2014.906108ISI: 000340174600010OAI: oai:DiVA.org:liu-110296DiVA: diva2:743919
16th Conference on Quality Management and Organizational Development (QMOD 2013)