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An investigation of intended and real use of a research web health portal and its implementation
Department of Psychology, University of of Gothenburg, Sweden; Swedish Institute for Health Science, Lund, Sweden.
Department of Education, Communication and Learning, University of of Gothenburg, Sweden.
Institute of Health and Care Science, University of Gothenburg School of Social and Health Sciences, Halmstad University, Sweden.
Linköping University, Department of Medical and Health Sciences, Division of Health Care Analysis. Linköping University, Faculty of Health Sciences.
2014 (English)In: Electronic Journal of Health Informatics, ISSN 1446-4381, Vol. 8, no 1, e8- p.Article in journal (Refereed) Published
Abstract [en]

Participatory design (PD) projects involve prospective users as co-designers in a process where the design object emerges through several iterations. However, the result of such a process can only partly anticipate how the future real users will use the designed object. For this reason, its actual use needs to be investigated. The present study investigated the relationship between intended use and real use in two web-based health support systems in order to explore the conditions for redesign. The dependency between intended use and real use was found to be weak. Rather, the real use was dependent on 1) the context of use and 2) the needs or interest of the users. We conclude that redesign should be based on continuous use of web metrics collected in natural settings and by involving users on a recurring basis. While a web health portal must have an agenda it is important to adapt thing design to use design, why redesign in essence will become an adaptation to user needs

Place, publisher, year, edition, pages
Health Informatics Society Australia (HISA) , 2014. Vol. 8, no 1, e8- p.
Keyword [en]
Intended use; Real use; Redesign; Web health portal; Web metrics
National Category
Health Sciences
URN: urn:nbn:se:liu:diva-111172ScopusID: 2-s2.0-84896382742OAI: diva2:754580
Available from: 2014-10-10 Created: 2014-10-10 Last updated: 2014-11-03

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