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PCP (Provider – Customer – Product) Triangle: How Can Manufacturing Intelligence be Maintained?
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.ORCID iD: 0000-0002-5991-5542
Linköping University, Department of Management and Engineering, Environmental Technology and Management. Linköping University, The Institute of Technology.
2014 (English)In: Procedia CIRP, ISSN 2212-8271, 362-367 p.Article in journal (Refereed) Published
Abstract [en]

Limited insight is available regarding the benefits of an Integrated Product Service Offering (IPSO) as a possibility to encapsulate a technology. This paper applies a framework termed the PCP (Provider – Customer – Product) Triangle to two cases. The PCP Triangle aims to identify benefits (including technology encapsulation) and risks of IPSOs in a systematic manner. In one case, a technology is the core of the offering and IPSO is an alternative as a business model. The other case concerns biogas production, where know-how to control the production is one of the key assets of the provider to add value. By doing so, it validates the PCP Triangle further with cases and explains how it can be used. The results show that the PCP Triangle is a simple but effective tool to describe and visualize the flow of information around the product by discussing strategies for keeping the firm’s intelligence in manufacturing. The paper also discusses the IPSO’s contribution to environmental performance. 

Place, publisher, year, edition, pages
Elsevier, 2014. 362-367 p.
Keyword [en]
Business Model; PSS strategies
National Category
Other Engineering and Technologies not elsewhere specified
Identifiers
URN: urn:nbn:se:liu:diva-112377DOI: 10.1016/j.procir.2014.02.024ISI: 000345448900061OAI: oai:DiVA.org:liu-112377DiVA: diva2:765732
Conference
6th CIRP Conference on Industrial Product-Service Systems, 1-2 May 2014, Windsor, Ontario, Canada
Available from: 2014-11-24 Created: 2014-11-24 Last updated: 2015-06-02Bibliographically approved

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Sakao, TomohikoLindahl, Mattias

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