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Perceptions of adults with hearing impairment regarding the promotion of trust in hearing healthcare service delivery
University of Louisville, KY 40292 USA.
Oticon AS, Denmark.
University of Louisville, KY 40292 USA.
Oticon AS, Denmark.
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2015 (English)In: International Journal of Audiology, ISSN 1499-2027, E-ISSN 1708-8186, Vol. 54, no 1, 20-28 p.Article in journal (Refereed) Published
Abstract [en]

Objective: This paper describes how trust is promoted in adults with hearing impairment within the context of hearing healthcare (HHC) service delivery. Design: Data were analysed from a previously published descriptive qualitative study that explored perspectives of adults with hearing impairment on hearing help-seeking and rehabilitation. Study sample: Interview transcripts from 29 adults from four countries with different levels of hearing impairment and different experience with the HHC system were analysed thematically. Results: Patients enter into the HHC system with service expectations resulting in a preconceived level of trust that can vary from low to high. Relational competence, technical competence, commercialized approach, and clinical environment (relevant to both the clinician and the clinic) influence a patients resulting level of trust. Conclusions: Trust is evolving rather than static in HHC: Both clinicians and clinics can promote trust. The characteristics of HHC that engender trust are: practicing good communication, supporting shared decision making, displaying technical competence, offering comprehensive hearing rehabilitation, promoting self-management, avoiding a focus on hearing-aid sales, and offering a professional clinic setting.

Place, publisher, year, edition, pages
Informa Healthcare , 2015. Vol. 54, no 1, 20-28 p.
Keyword [en]
Trust; hearing healthcare; clinician patient relationship
National Category
Basic Medicine
URN: urn:nbn:se:liu:diva-113489DOI: 10.3109/14992027.2014.939776ISI: 000346468200003PubMedID: 25262671OAI: diva2:781964
Available from: 2015-01-19 Created: 2015-01-19 Last updated: 2015-01-19

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Laplante-Lévesque, Ariane
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Disability ResearchFaculty of Arts and Sciences
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ReferencesLink to record
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