Perceptions of adults with hearing impairment regarding the promotion of trust in hearing healthcare service delivery
2015 (English)In: International Journal of Audiology, ISSN 1499-2027, E-ISSN 1708-8186, Vol. 54, no 1, 20-28 p.Article in journal (Refereed) Published
Objective: This paper describes how trust is promoted in adults with hearing impairment within the context of hearing healthcare (HHC) service delivery. Design: Data were analysed from a previously published descriptive qualitative study that explored perspectives of adults with hearing impairment on hearing help-seeking and rehabilitation. Study sample: Interview transcripts from 29 adults from four countries with different levels of hearing impairment and different experience with the HHC system were analysed thematically. Results: Patients enter into the HHC system with service expectations resulting in a preconceived level of trust that can vary from low to high. Relational competence, technical competence, commercialized approach, and clinical environment (relevant to both the clinician and the clinic) influence a patients resulting level of trust. Conclusions: Trust is evolving rather than static in HHC: Both clinicians and clinics can promote trust. The characteristics of HHC that engender trust are: practicing good communication, supporting shared decision making, displaying technical competence, offering comprehensive hearing rehabilitation, promoting self-management, avoiding a focus on hearing-aid sales, and offering a professional clinic setting.
Place, publisher, year, edition, pages
Informa Healthcare , 2015. Vol. 54, no 1, 20-28 p.
Trust; hearing healthcare; clinician patient relationship
IdentifiersURN: urn:nbn:se:liu:diva-113489DOI: 10.3109/14992027.2014.939776ISI: 000346468200003PubMedID: 25262671OAI: oai:DiVA.org:liu-113489DiVA: diva2:781964