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Intentions for simplicity and consequences of complexity: A diagnostic case study of an e-government portal and its back-office processes
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
2014 (English)Conference paper, Published paper (Refereed)
Abstract [en]

The reform agenda for public sector development, including e-government, contains simplification as a pivotal concern. It should be easier for the citizens to interact with different branches of the public sector. Administrative burdens should be relieved through the use of modern IT. One such constituent is egov portals (based on a life-event view) that should simplify for the citizen. This paper presents a diagnostic case study of the Swedish business link portal verksamt.se. Especially, the relations to back-office processes of municipalities have been studied. The results of this study reveal several dysfunctions of these simplification ambitions: Low integration between front-office and back-office IT; cumbersome back-office processes; decreased service to citizens from back-office administrators; a complex IT landscape for the citizens consisting of competing IT systems with redundancies and inconsistencies.

Place, publisher, year, edition, pages
2014. 1-17 p.
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-113657OAI: oai:DiVA.org:liu-113657DiVA: diva2:783851
Conference
The 11th Scandinavian Workshop on E-government
Available from: 2015-01-27 Created: 2015-01-27 Last updated: 2015-03-02Bibliographically approved

Open Access in DiVA

fulltext(192 kB)102 downloads
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File name FULLTEXT01.pdfFile size 192 kBChecksum SHA-512
42528e0f4d811272c58a624a5c082ec648473418f559fed03041f20118fa9160fb2f67abb66eac8c22fd68ef7906198882c95669225d70a8eb011dfbeb0cf887
Type fulltextMimetype application/pdf

Other links

http://www.sambruk.se/download/18.4c8bf49614401860b9d1b46/1392883627642/GGAR-SWEG2014.pdf

Authority records BETA

Goldkuhl, GöranRöstlinger, Annie

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Goldkuhl, GöranRöstlinger, Annie
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf