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Assessment of the continuous improvement capability within Sectra Sweden
Linköping University, Department of Management and Engineering, Quality Technology and Management. Linköping University, The Institute of Technology.
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 30 credits / 45 HE creditsStudent thesis
Abstract [en]

Continuous improvement is a concept which is used already in many manufacturing companies. But in recent years, service industries as well started to recognize the importance of it. The benefits can be cost reduction, overall higher efficiency and customer satisfaction. So it is one of the key competences for a company to possess in order to be successful in the future.

Sectra AB was chosen as the object of this case study in this thesis, because they are operating in a highly competitive environment, but have less resources compared to their competitors. Since continuous improvement is also seen as important in their eyes, an assessment of their continuous improvement capability in the deployment department is needed. The result of this thesis can be the basis for future strategies or implementations which will improve their continuous improvement situation.

Through observations, interviews and surveys, the assessment was made for the deployment department that it is a middle experienced company regarding continuous improvement. The organization already started to incorporate continuous improvement activities in their working ways, but a systematic and strategic process is missing. The high willingness and interest to engage in continuous improvement were identified as strengths in the deployment department. Their weaknesses are found in the practical implementation and systematic monitoring of those continuous improvement elements.

The concept of knowledge management was introduced as an alternative which could support the continuous improvement process in the company. It guarantees that the knowledge is captured in the whole department on the way to a learning organization.

Place, publisher, year, edition, pages
2014. , 114 p.
Keyword [en]
Continuous improvement
National Category
Engineering and Technology
URN: urn:nbn:se:liu:diva-114618ISRN: LIU-IEI-TEK-A--14/02066--SEOAI: diva2:791488
Subject / course
Quality Technology
2014-08-22, 317:868, 10:00 (English)
Available from: 2015-03-02 Created: 2015-02-28 Last updated: 2015-03-02Bibliographically approved

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Chien, Wei-Yao
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