Front-line Staff Collaboration: Adaptation to New Practices within the Fire and Rescue Service
(English)Manuscript (preprint) (Other academic)
This paper analyses collaborative practice within the fire and rescue services (FRS), with the aim to describe how the FRS adapt to a collaborative service delivery and to provide a theoretical understanding of the new type of actors emerging in such context. The findings are based on three collaborative cases. The data consist of public documents, interviews, and incident reports. The findings show that FRS does not adapt to a collaborative setting, instead the adjustment is made by the new actors. Discretion, professional identity, and personal motivation are factors related to understanding the new front-line actors that emerge within this context.
Front-line staff, collaboration, local government, fire and rescue services
Communication Studies Transport Systems and Logistics
IdentifiersURN: urn:nbn:se:liu:diva-115799OAI: oai:DiVA.org:liu-115799DiVA: diva2:796718