Service archetypes, a methodological consideration
2014 (English)In: ServDes.2014, 4th conference on Service Design and Service Innovation: Service Future, Linköping: Linköping University Electronic Press, 2014, 418-422 p.Conference paper (Refereed)
In practice based research; especially when working with non-research organisations; sometimes researchers face challenges related to the willingness of participants to openly share experiences outside the realms of the project. As a consequence; there are methodological challenges with showing results; and working with knowledge verification. In this paper we suggest that some of these obstacles might be dealt with by using service archetypes. These form a neutral basis on which the developed design knowledge may be applied.
Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2014. 418-422 p.
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 99
service archetypes; design research; communication; verification
IdentifiersURN: urn:nbn:se:liu:diva-118894ISBN: 978-91-7519-280-2OAI: oai:DiVA.org:liu-118894DiVA: diva2:817272
ServDes.2014, 4th conference on Service Design and Service Innovation