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Service archetypes, a methodological consideration
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (Interaction and Service Design (IxS))
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)
2014 (English)In: ServDes.2014, 4th conference on Service Design and Service Innovation: Service Future, Linköping: Linköping University Electronic Press, 2014, 418-422 p.Conference paper (Refereed)
Abstract [en]

In practice based research; especially when working with non-research organisations; sometimes researchers face challenges related to the willingness of participants to openly share experiences outside the realms of the project. As a consequence; there are methodological challenges with showing results; and working with knowledge verification. In this paper we suggest that some of these obstacles might be dealt with by using service archetypes. These form a neutral basis on which the developed design knowledge may be applied.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2014. 418-422 p.
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 99
Keyword [en]
service archetypes; design research; communication; verification
National Category
Design
Identifiers
URN: urn:nbn:se:liu:diva-118894ISBN: 978-91-7519-280-2OAI: oai:DiVA.org:liu-118894DiVA: diva2:817272
Conference
ServDes.2014, 4th conference on Service Design and Service Innovation
Available from: 2015-06-04 Created: 2015-06-04 Last updated: 2015-06-05

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http://www.ep.liu.se/ecp_article/index.en.aspx?issue=099;article=043

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Holmlid, Stefan
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ReferencesLink to record
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