liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Constructing identities: Professional use of eID in public organisations
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-6099-4252
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
Linköping University, Department of Management and Engineering, Information Systems. Linköping University, Faculty of Arts and Sciences.
2015 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 9, no 2, 143-158 p.Article in journal (Refereed) Published
Abstract [en]

Purpose– The purpose of the paper is to reveal how identities are constructed when electronic identification (eIDs) cards are introduced through information systems in public organisations. Design/methodology/approach– Through two case studies, the authors generate rich data on the construction of identities through use of eID within public organisations. The author’s analysis, based on actor network theory, focusses on the translation of eIDs in these two settings. Findings– ID can be viewed as an artefact where the public and private spheres meet. The authors found at least three mixed roles in employees’ use of eID: as a purely private person; as a private person in the work place; and as a professional in the work place. Research limitations/implications– There is a need for further research on how eID is translated into organisational contexts and how institutional settings define the openings for local translation processes. However, the results are based on two small cases, meaning that broad generalisations are difficult to make. Practical implications– EID is so much more than technology. The technical framing of the identification system appears to be subordinated to organisational arrangements and cultures, making it important to apply a socio-technical perspective when working with eID. Originality/value– The empirical cases have offered a unique chance to study implementation and use of eID in two very different public service organisations. The findings illustrate how eID translated into organisational contexts, and how identity management within an organisational setting is linked to the employees’ private and professional roles.

Place, publisher, year, edition, pages
2015. Vol. 9, no 2, 143-158 p.
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:liu:diva-120124DOI: 10.1108/TG-11-2013-0049OAI: oai:DiVA.org:liu-120124DiVA: diva2:841269
Available from: 2015-07-12 Created: 2015-07-12 Last updated: 2017-06-26
In thesis
1. Reassembling Local E-Government: A study of actors’ translations of digitalisation in public administration
Open this publication in new window or tab >>Reassembling Local E-Government: A study of actors’ translations of digitalisation in public administration
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Spänningar i kommunal e-förvaltning : En studie av hur digitalisering översätts i offentlig förvaltning
Abstract [en]

The digitalisation of society decidedly affects public administration. Swedish public administration has long worked with information technologies for an effective and improved management of public services. But new and increased use of information technologies in society poses new challenges. New demands on information security are increasing, while accessibility and transparency are important priorities in policies on digitalisation in public services. However, the central government’s ambitions and expectations with regard to digitalisation face a slow and hesitant implementation in local governments. There are important differences between municipalities in priorities, local needs, and implementation mechanisms in connection with e-government. In this thesis, I argue there is a need to reconsider the role of governance mechanisms in e-government. There is a need to understand local translations of national policies and technological developments in relation to the goals of more effective and legitimate public administration. The main purpose of this thesis is to analyse tensions that emerge in the implementation of egovernment in local public administration. On the basis of a constructivist and interpretivist approach, I have undertaken two empirical studies. One focuses on municipal administration of education in Linköping. The other focuses on a governance network on digitalisation policy in Östergötland. The studies are presented in four papers. The issues addressed in the papers are further analysed with a focus on four fields of tension, using network governance theory and translation theory. This shows that the implementation of e-government in local public administration is a tension-laden process. The four fields of tension relate to: different logics and dilemmas for adoption and implementation; concerns and ambiguities in a context of unclear organisational and institutional arrangements; concerns and resistance from professional users; and a reassessment of the meaning of security as a reference for the interpretation of information security. I contend that established managerial and evolutionary models of e-government leave important process-related aspects out of the analysis of change in public administration. The contribution of this thesis lies in its description and analysis of the four identified fields of tension. One significant implication of my analysis is that reassembling current  governance mechanisms in local public administration is crucial.

Abstract [sv]

Samhällets digitalisering påverkar tydligt den offentliga förvaltningen. Svensk förvaltning har länge arbetat med datorer för effektivisering och förbättrad administration. Men idag ställs nya krav då digitala verktyg för informationshantering och kommunikation används allt mer i samhället och på nya sätt. Kraven på säker informationshantering ökar, samtidigt som tillgänglighet och transparens är viktiga ledord i policyer kring digitaliserad förvaltning. I Sverige är det tydligt att regeringens ambitioner med digitaliseringen av förvaltning inte går i linje med vad som sker och implementeras i kommunerna. Skillnaderna ligger i hur e-förvaltning prioriteras, förankras i lokala behov och implementeras. Därför krävs både förbättrad styrning och tydligare möjligheter att lokalt översätta nationella policyer och internationell teknikutveckling för en effektivare och mer legitim digital förvaltning. Syftet med avhandlingen är att analysera implementering av digitalisering i kommunala förvaltningar utifrån nätverksstyrning (governance) och översätts av olika aktörsgrupper.Studiens konstruktivistiska och tolkande ansats baseras på två empiriska studier. Den första handlar om kommunal utbildningsadministration och den andra om den regionala digitala agendan i Östergötland. Studierna  presenteras i fyra artiklar. De övergripande slutsatserna pekar på spänningar som uppstår när digitaliseringen blir en del av den kommunala förvaltningspraktiken. Spänningarna har identifierats i relation till medarbetarnas varierande kompetenser, informationssäkerhet samt kommunernas olika resurser och kompetenser vilka betingas av dess storlek och förutsättnignar. Bidraget visar att etablerade  managementmodell och evolutionära perspektiv är otillräckliga för att tolka och förklara hur digitaliseringen förändrar kommunal förvaltning. Istället framhålls betydelsen av att skapa förståelsen för hur digtalisering översätts i olika sammanhang. Analyserna pekar på behovet av att öppna för nya sätt att styra och organisera digital offentlig förvaltning.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2017. 132 p.
Series
Linköping Studies in Arts and Science, ISSN 0282-9800 ; 718
Keyword
Local e-Government, digitalisation, network governance, translation, tensions, Kommunal förvaltning, digitalisering, nätverksstyrning, översättning, spänningar
National Category
Public Administration Studies Political Science (excluding Public Administration Studies and Globalization Studies) Information Systems, Social aspects Social Sciences Interdisciplinary Globalization Studies
Identifiers
urn:nbn:se:liu:diva-138859 (URN)10.3384/diss.diva-138859 (DOI)9789176855003 (ISBN)
Public defence
2017-09-22, Sal ACAS, Hus A, Campus Valla, Linköping, 10:00 (English)
Opponent
Supervisors
Available from: 2017-06-26 Created: 2017-06-26 Last updated: 2017-07-11Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Wihlborg, ElinGustafsson, Mariana SSöderström, FredrikHedström, Karin
By organisation
Political ScienceFaculty of Arts and SciencesInformation Systems
In the same journal
Transforming Government: People, Process and Policy
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 235 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf