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Digital government as a guardian of impartiality (?): Automated public e-services and its implications on Quality of Government
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
2015 (English)In: / [ed] De Graaf, Gjalt, 2015Conference paper, Abstract (Other academic)
Abstract [en]

Research has shown that Quality of Government (QoG) mainly is generated and sustained on the output-side of the political system (Rothstein 2009; Rotberg 2014). Thus the public administration and services are critical for the experience of government as trustworthy.

The emerging use of digital tools for information and interaction among governments and other actors, from citizens to firms and even other states, are brought together in the concept e-government (Heeks & Bailur, 2009; Bannister & Connonly, 2012). A specific type of e-government services is the automation of decision making in public administration. It is a growing application especially for standardized services provided to citizens. Such digital systems can for example be used to calculate and evaluate applications and makes decisions based on how legislations, rules and local arrangements are designed into the system.

This paper outlines and discusses five challenges regarding how impartiality and other public values are re-framed into the design of automated public services. These are the challenges of system design to integrate impartiality, how human public servants act in relation to digital automated public administration, how to keep personal(ized) services impartial, challenges of identification and cyber-security, and finally implications on policy design of impartial e-services. The ambition is to tentatively form a framework for extended empirical studies on how automated e-government services can contribute to QoG. 

Place, publisher, year, edition, pages
Keyword [en]
e-government, impartiality, public values, automated service
National Category
Public Administration Studies
URN: urn:nbn:se:liu:diva-120849OAI: diva2:849243
European Group of Public Administration

work in progress that is under consideration for publication in international journal, please contact author befor refeering to this paper. 

Available from: 2015-08-27 Created: 2015-08-27 Last updated: 2015-09-16Bibliographically approved

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Wihlborg, Elin
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