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Outsourcing Maintenance in Complex Process Industries: Managing Firm Capabilities in Lock-in Effect
Charles Sturt University, Bathurst, Australia.
Department of Marketing, Hanken School of Economics, Helsinki, Finland.ORCID iD: 0000-0002-4081-9737
Linköping University, Department of Management and Engineering, Industrial Economics. Linköping University, Faculty of Science & Engineering.
University of Otago, Dunedin, New Zealand.
2015 (English)In: Asia Pacific Journal of Marketing and Logistics, ISSN 1355-5855, E-ISSN 1758-4248, Vol. 27, no 5, 801-825 p.Article in journal (Refereed) Published
Abstract [en]


The aim of the article is to analyze the rationale for choice of suppliers and the influence these decisions have on the firm’s capabilities.


We examine the choice of in-house operations versus buying maintenance in the Swedish mining industry through a qualitative case study approach.


The findings reveal a strong tendency to outsource maintenance.

Research limitations/implications

This in turn has a strong influence on the firm’s capabilities and long-term competitive advantage and sustainability.

Practical implications

Based on the empirical findings, we comment on the strength and weaknesses of the different outsourcing and attempt to find practical solutions that assist the firm in creating competitive advantage.


The unique contribution of this study is that it extends prior firm capabilities studies by investigating the impact of capability loss specifically in complex, intricate maintenance processes in a dynamic industry.

Place, publisher, year, edition, pages
2015. Vol. 27, no 5, 801-825 p.
National Category
Business Administration
URN: urn:nbn:se:liu:diva-121801DOI: 10.1108/APJML-02-2015-0018OAI: diva2:859410
Available from: 2015-10-07 Created: 2015-10-07 Last updated: 2016-09-26

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The full text will be freely available from 2017-10-14 00:00
Available from 2017-10-14 00:00

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