“Standard Bibles” and mediators as a way of software development organizations to cope with the multiplicity and plurality of standards
2014 (English)In: International Journal of IT Standards and Standardization Research, ISSN 1539-3062, Vol. 12, no 2, 57-77 p.Article in journal (Refereed) Published
In this paper we focus on the appearance and implementation of process standards in software development organizations. In particular, we are interested in the way organizations handle the plurality and multitude of process standards they are faced with in a modern working environment. The process how organizations respond to environmental challenges like the increasing demand for process standards we call metastructuring. Based on the metastructuring approach by Orlikowski et al. (1995) we explore the process of internal standard-use mediation by an in-depth single case study. The case company develops step by step a dedicated institutional entity reacting to standard complexity and customer pressure. As a result, mediators shape extensively the standard use of the employees in the case company. They develop a process library which integrates different standards. We shed light on how this metastructuring process is accomplished, which areas of metastructuring regarding process standards can be found and explore different types of metastructuring activities by the involved standard-use mediators.
Place, publisher, year, edition, pages
IGI-Global, 2014. Vol. 12, no 2, 57-77 p.
IdentifiersURN: urn:nbn:se:liu:diva-121807DOI: 10.4018/ijitsr.2014070104OAI: oai:DiVA.org:liu-121807DiVA: diva2:859470
FunderGerman Research Foundation (DFG)The Jan Wallander and Tom Hedelius Foundation