Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective
2015 (English)In: ELECTRONIC GOVERNMENT (EGOV 2015), SPRINGER-VERLAG BERLIN , 2015, Vol. 9248, 183-196 p.Conference paper (Refereed)
E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.
Place, publisher, year, edition, pages
SPRINGER-VERLAG BERLIN , 2015. Vol. 9248, 183-196 p.
Lecture Notes in Computer Science, ISSN 0302-9743 (print), 1611-3349 (online) ; 9248
Public e-service; Inter-organizational; IO e-service development; IO dimension; Government; IS development
Other Engineering and Technologies
IdentifiersURN: urn:nbn:se:liu:diva-122226DOI: 10.1007/978-3-319-22479-4_14ISI: 000362426900014ISBN: 978-3-319-22479-4OAI: oai:DiVA.org:liu-122226DiVA: diva2:864269
14th Annual International IFIP Working Group 8.5 Electronic Government Conference (IFIP EGOV)