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En myndighet i förändring: En fallstudie om Lean på Migrationsverkets mottagningsenhet.
Linköping University, Department of Social and Welfare Studies.
2015 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
An authority in change : A case study about Lean in The Migration Agency´s reception unit. (English)
Abstract [en]

The purpose of this thesis is to illustrate how the business philosophy Lean, originating from the Japanese manufacturing industry, has been transferred to The Swedish Migration Agency. In addition to this, I will also look at how the management philosophy New Public Management (NPM) has been introduced in The Swedish Migration Agency´s discourse.


The Swedish Migration Agency is an authority of change and 2015 has so far been an eventful year marked by record high refugee flow in combination with the new organizational structure, alongside with mass recruitment in the organization.


The Lean model gaining ground can be seen as a paradigm shift and a shift from a democratic discourse to a NPM-discourse, where the state had previously been characterized by traditional bureaucracy, but now focuses on efficiency and management by objectives. This development creates a neoliberal effect on the Swedish welfare society, where citizens gradually transforms into consumers.

Place, publisher, year, edition, pages
2015. , 51 p.
Keyword [en]
The Swedish Migration Agency, Lean, New Public Management, organizaion changes, efficiency
Keyword [sv]
Migrationsverket, Lean, New Public Management, organisationsförändringar, effektivitet
National Category
Social Sciences
URN: urn:nbn:se:liu:diva-122495ISRN: LiU-ISV/SVS-MAG-A--15/02--SEOAI: diva2:867216
Available from: 2015-11-05 Created: 2015-11-04 Last updated: 2015-11-05Bibliographically approved

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Dasander, Carolin
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Department of Social and Welfare Studies
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