liu.seSearch for publications in DiVA
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Key performance indicators for the evaluation of an air navigation service providers' safety management system
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, The Institute of Technology.
Linköping University, Department of Science and Technology, Communications and Transport Systems. Linköping University, The Institute of Technology.
2016 (English)Independent thesis Basic level (degree of Bachelor), 20 credits / 30 HE creditsStudent thesis
Resource type
Text
Abstract [en]

Safety is the main concern of the aviation industry. All Air Navigation Service Providers must have a Safety Management System (SMS) which states how safety is handled, promoted and prioritized. By developing Key Performance indicators (KPIs), it is possible to quantify the effectiveness of a SMS, discover potential flaws and improvement measures. This thesis identifies principles behind the SMS, the development of KPIs and suggest potential KPIs for the Swedish air navigation service provider LFVs’ SMS.

A literature study was performed and organisation specific documents were analysed to develop potential KPIs within the areas timely compliance with international obligations, competency and adoption and sharing of best practices based on an EASA questionnaire. This work presents a set of 27 performance indicators and recommends 6 as potential KPIs for the three areas together. The KPIs are developed specifically for LFV but could be applicable for other organisations with similar SMS structure and processes. They should be analysed within the organisation and, potentially, have thresholds set before implementation.

Place, publisher, year, edition, pages
2016. , 51 p.
Keyword [en]
Safety, safety culture, safety management system, sms, performance indicators, key performance indicators, kpi, air navigation service provider, ansp
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:liu:diva-125477ISRN: LiU-ITN-TEK-G--16/002--SEOAI: oai:DiVA.org:liu-125477DiVA: diva2:906527
Subject / course
Logistics Management
Uppsok
Technology
Supervisors
Examiners
Available from: 2016-02-24 Created: 2016-02-24 Last updated: 2016-02-24Bibliographically approved

Open Access in DiVA

fulltext(631 kB)323 downloads
File information
File name FULLTEXT01.pdfFile size 631 kBChecksum SHA-512
ba1877cfff90da71689c7648cff6a83f7b8d31bcafa04825d573d8de318f953e7adff33d9c89dbd521b3eee46f89faf69d439f6e5007365f9809542b41e4696c
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Ehliar, Lars-JohanWagner, Tobias
By organisation
Communications and Transport SystemsThe Institute of Technology
Transport Systems and Logistics

Search outside of DiVA

GoogleGoogle Scholar
Total: 323 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 1344 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • oxford
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf