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Pranking in children's helpline calls
Victoria University of Wellington, New Zealand.ORCID iD: 0000-0002-0298-6681
Queensland University of Technology, Australia.ORCID iD: 0000-0002-1944-7043
Linköping University, The Tema Institute, Department of Child Studies. Linköping University, Faculty of Arts and Sciences.ORCID iD: 0000-0001-7021-5072
Linköping University, Department of Social and Welfare Studies, Learning, Aesthetics, Natural science. Linköping University, Faculty of Educational Sciences. (Pedagogiskt arbete, Educational practice)ORCID iD: 0000-0002-2314-4942
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2016 (English)In: Australian Journal of Linguistics, ISSN 0726-8602, E-ISSN 1469-2996, Vol. 36, no 2, 224-238 p.Article in journal (Refereed) Published
Abstract [en]

Pranking can be understood as challenging a normative social order. One environment where pranking occurs is in institutional interaction. The present study examines a sample of pranking calls to telephone helplines for children and young people. Some cases had been posted on YouTube by the person doing the pranking; others were from a subcollection of possible pranks, extracted from a larger corpus of Australian children’s counselling helpline calls. Drawing on ethnomethodology and conversation analysis we aim to understand the inferential and sequential resources involved in pranking within telephone-mediated counselling services for children and youth. Our analysis shows pranksters know the norms of counselling helplines by their practices employed for subverting them. YouTube pranksters exploit next turns of talk to retrospectively cast what the counsellor has just said as a possible challenge to the perception of the call as anormal counselling one. One practice evident in both sources was the setting up of provocative traps to break a linguistic taboo. This detailed study of pranking in interaction provides documentary evidence of its idiosyncratic yet patterned local accomplishment in telephone-mediated counselling services aimed at children and youth.

Place, publisher, year, edition, pages
Routledge, 2016. Vol. 36, no 2, 224-238 p.
Keyword [en]
Conversation analysis; Counselling; Hoax; Indentity; Membership Categorization; YouTube
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology) Social Work Communication Studies General Language Studies and Linguistics
URN: urn:nbn:se:liu:diva-125712DOI: 10.1080/07268602.2015.1121532ISI: 000371913300005OAI: diva2:907888
Australian Research Council under Discovery grant (Project ID: DP0773185)
Australian Research Council, DP0773185
Available from: 2016-03-01 Created: 2016-03-01 Last updated: 2016-05-13

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The full text will be freely available from 2017-08-05 16:49
Available from 2017-08-05 16:49

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Weatherall, AnnDanby, SusanOsvaldsson, KarinCromdal, JakobEmmison, Michael
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Department of Child StudiesFaculty of Arts and SciencesLearning, Aesthetics, Natural scienceFaculty of Educational Sciences
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Australian Journal of Linguistics
Sociology (excluding Social Work, Social Psychology and Social Anthropology)Social WorkCommunication StudiesGeneral Language Studies and Linguistics

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