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The Computer Says No!: A Case Study on Automated Decision-making in Public Authorities
Linköping University, Department of Management and Engineering, Political Science. Linköping University, Faculty of Arts and Sciences.
School of Business, Örebro University, Sweden.ORCID iD: 0000-0002-6373-7793
School of Business, Örebro University, Sweden.ORCID iD: 0000-0003-2304-7170
2016 (English)In: 2016 49th Hawaii International Conference on System Sciences (HICSS), IEEE Press, 2016, 2903-2912 p.Conference paper (Refereed)
Abstract [en]

In e-government automated decision-making increases, forming part of a trend towards “smart” and self-regulating systems. This necessitates the introduction of new relationships and practices, challenging the division of responsibilities in public administration. Using a case study approach, this paper elaborates on implications of automated decision-making for professional officers in a Swedish public organization. We conclude that automation should be framed in relation to the rules of law and ethics of justice. Furthermore, the roles and competences of professionals are changing, with automated systems beginning to resemble cobureaucrats. Professionals can either make an alliance with the automated system or the client. This choice of strategy is related to the issues of legitimacy and professional competences. We also identify practices as being either a form of caring ethics or a formal legal ethic norm. Such practices should be further addressed to influence practices promoting legitimate systems citizens can trust.

Place, publisher, year, edition, pages
IEEE Press, 2016. 2903-2912 p.
, Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605
National Category
Information Systems, Social aspects
URN: urn:nbn:se:liu:diva-126061DOI: 10.1109/HICSS.2016.364ISI: 000377358202122OAI: diva2:911594
HICSS 2016, 49th Hawaii International Conference on System Sciences, Kauai, Hawaii, January 5-8, 2016
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2016-03-14 Created: 2016-03-14 Last updated: 2016-07-12

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Wihlborg, ElinLarsson, HannuHedström, Karin
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Political ScienceFaculty of Arts and Sciences
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ReferencesLink to record
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