liu.seSearch for publications in DiVA
Change search
ReferencesLink to record
Permanent link

Direct link
Defining service innovation: A review and syntesis
Linköping University, Department of Management and Engineering, Business Administration. Linköping University, Faculty of Arts and Sciences. CTF, Service Research Center, Karlstad University, Sweden.
Linköping University, Department of Management and Engineering, Logistics & Quality Management. Linköping University, Faculty of Science & Engineering.ORCID iD: 0000-0002-6604-2727
CTF, Service Research Center, Karlstad University, Sweden/BI-Norwegian School of Management, Norway.
College of Business Administration, Northeastern University, United States.
Show others and affiliations
2016 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, no 8, 2863-2872 p.Article, review/survey (Refereed) Published
Abstract [en]

Research on service innovation appears in several research disciplines, with important contributions in marketing, management, and operations research. Although the concept is widely used, few research papers have explicitly defined service innovation. This dearth of research is the motivation for the present study. Through a systematic review of 1301 articles on service innovation appearing in academic journals between 1979 and 2014, this article examines research defining service innovation. The study identifies the key characteristics within 84 definitions of service innovation in different perspectives (assimilation, demarcation and synthesis) and shows how the meaning of the concept is changing. The review suggests that the large variety in definitions limits and hinders knowledge development of service innovation.

Place, publisher, year, edition, pages
Elsevier, 2016. Vol. 69, no 8, 2863-2872 p.
Keyword [en]
Service innovation;Literature review;Innovation;Value creation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:liu:diva-126537DOI: 10.1016/j.jbusres.2015.12.055ISI: 000377726600026OAI: oai:DiVA.org:liu-126537DiVA: diva2:915379
Available from: 2016-03-30 Created: 2016-03-30 Last updated: 2016-07-13

Open Access in DiVA

The full text will be freely available from 2017-01-19 00:00
Available from 2017-01-19 00:00

Other links

Publisher's full text

Search in DiVA

By author/editor
Witell, LarsSnyder, Hannah
By organisation
Business AdministrationFaculty of Arts and SciencesLogistics & Quality ManagementFaculty of Science & Engineering
In the same journal
Journal of Business Research
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Altmetric score

Total: 141 hits
ReferencesLink to record
Permanent link

Direct link