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Service Design Ways to Value-In-Use
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Arts and Sciences. (IxS)ORCID iD: 0000-0003-2919-098X
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. (IxS)
2016 (English)In: Service design geographies: Proceedings of the ServDes2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, Linköping: Linköping University Electronic Press, 2016, 530-536 p.Conference paper (Refereed)
Abstract [en]

What do we mean if we say that a service design work is an example of good design? This paper presents a provisional typology for the ways in which a service design proposal can contribute to value-in-use. The typology covers instrumentality, technical excellence, usefulness, social significance, mutual advantage, collective welfare, and aesthetic values. Moral implications related to norms, power structures and tensions between stakeholders are also considered. It is argued that the typology can facilitate service designers and researchers in framing and re-framing a design effort and conceptualise a value proposition. 

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press, 2016. 530-536 p.
Series
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online) ; 125
Keyword [en]
service design, value creation, use quality, user experience, value-in-use
National Category
Human Computer Interaction Design
Identifiers
URN: urn:nbn:se:liu:diva-129024ISBN: 9789176857380OAI: oai:DiVA.org:liu-129024DiVA: diva2:934468
Conference
ServDes 2016
Available from: 2016-06-08 Created: 2016-06-08 Last updated: 2016-09-15Bibliographically approved

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http://www.ep.liu.se/ecp/article.asp?issue=125&article=047&volume=http://www.ida.liu.se/~matar63/values-ServDes2016_web.pdf

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Arvola, MattiasHolmlid, Stefan
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ReferencesLink to record
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