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Exploring the effects of eHealth service innovation
Jönköping International Business School, Jönköping University, Jönköping, Sweden.
Jönköping International Business School, Jönköping University, Jönköping, Sweden.
Linköping University, Department of Computer and Information Science, Human-Centered systems. Linköping University, Faculty of Science & Engineering. Jönköping International Business School, Jönköping University, Jönköping, Sweden.
E-health and Strategic IT, Public Health Care Administration, Stockholm County Council, Stockholm, Sweden.
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2015 (English)In: Health Systems, ISSN 2047-6965, E-ISSN 2047-6973, Vol. 4, no 3, 212-223 p.Article in journal (Refereed) Published
Abstract [en]

To analyse the impact of implementation and use of eHealth services is fraught with difficulty, and there is often a gap between expected and identified outcomes. In this paper, we identify innovation effects of an eHealth service by applying a framework that focusses on the expected coherent impacts of implementing an IT innovation and contributes to the body of knowledge on tracking innovation effects of services in eHealth. A case study examines four different care units in a government-funded health-care setting. The results show that the effects in the first two contexts of the framework, the micro level and intra-/interorganisational level, could be clearly identified with regard to the physicians and the organisation. However, effects were lacking in the virtual context when looking beyond the involvement of the stakeholders in the eHealth service. The connections between effects for societal groups and larger societal systems simply could not be made in a satisfactory manner.

Place, publisher, year, edition, pages
Palgrave Macmillan, 2015. Vol. 4, no 3, 212-223 p.
Keyword [en]
innovation effects; eHealth; government-funded health care; e-service; renal failure
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:liu:diva-129189DOI: 10.1057/hs.2014.15OAI: oai:DiVA.org:liu-129189DiVA: diva2:935956
Available from: 2016-06-13 Created: 2016-06-13 Last updated: 2016-06-13

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Vimarlund, Vivian
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Human-Centered systemsFaculty of Science & Engineering
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