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Experience and Expertise:Key Issues for Developing Innovation Capabilities Through Service Design
Göteborgs universitet, Högskolan för design och konsthantverk.
Linköping University, Department of Computer and Information Science, Human-Centered systems. (Interaction and Service Design (IxS))
2016 (English)In: Servcie Design Geographies: Proceedings of the ServDes2016 Conference / [ed] Nicola Morelli, Amalia de Götzen and Francesco Grani, 2016, 516-521 p.Conference paper (Refereed)
Abstract [en]

Public organisations need to rethink the ways they innovate and improve their services. Service design has become a means to achieve innovation capabilities through service design projects with the purpose of both enhancing innovation capabilities, and creating new service. Based on observations, interviews and project documentations this exploratory paper reflects on the role and articulation of design expertise, how and if it may be transferred through design projects. Further, the relation between learning by doing and learning through expert examples is discussed through a pragmatist lens. 

Place, publisher, year, edition, pages
2016. 516-521 p.
Linköping Electronic Conference Proceedings, ISSN 1650-3686 (print), 1650-3740 (online)
Keyword [en]
Innovation capability, design expertise, experience, exploratory
National Category
Business Administration Public Administration Studies Design
URN: urn:nbn:se:liu:diva-129269ISBN: 978-91-7685-738-0OAI: diva2:939993
Making Sense of Design WorkSIGN
VINNOVA, 2013-05445Torsten Söderbergs stiftelse, E44/10
Available from: 2016-06-20 Created: 2016-06-15 Last updated: 2016-06-20

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